Chatty AI Chatbot & Live Chat

Outstanding product backed by fantastic customer support. AI is transforming the customer experience, and Chatty has been a game-changer in our ability to offer 24/7 white-glove support to our customers.

The Chatty team has helped us make delivery tracking available through our website chat, which should save us considerable time answering delivery queries during our busy Christmas season.

This was a technical request involving EasyRoutes, our delivery routing app, which calculates delivery ETAs. The team investigated the options and configured Chatty to share the customer’s tracking link, giving them an easy way to check their estimated arrival time without needing to contact us directly or find an earlier notification.

Excellent technical support, clear communication and thorough follow-through.

Jade was brilliant. She quickly resolved two issues: the AI giving an answer that confused customers - it answered the question but then asked for their order numbers. Then a legacy issue with slow response times. She resolved and handled both efficiently and professionally. Thank you, Jade.

Was pondering a new chat assistant for our store. Nothing seemed to fit our needs or how the store looks. Found Chatty via a google search and decided to give it a try. Was very simple to set up and get running. The team that supports Chatty were great in providing assistance where we needed it and especially Hazel who helped resolve a little code issue that was on our side which made features in Chatty blend seamlessly into our site.

Jade was excellent with helping create and deploy the app on my website. I really like the options available to customize the chat box to the company website. I also like the ability to create and customize FAQ page. The communication with the agent was fast and friendly. I would use for assistance again. Thank You.

We run a multi-market Shopify Plus store selling across all European countries, and Chatty has quickly become one of the most valuable tools in our stack. The AI agent handles the bulk of routine questions accurately, the unified inbox keeps everything in one place, and the multi-language support means our customers get answered properly in their own language.

But what has truly blown us away is the support team. They're fast — often replying within minutes, at almost any hour — genuinely knowledgeable, and endlessly patient. They don't just point us at help articles; they go into the settings and configure things for us exactly the way we need, working through complex multi-domain and translation issues with us, and even set up SKU-based and metafield-based training for our catalogue before we'd paid them a penny.

Special mention has to go to Hazel and Andy, who always go well above and beyond — following up overnight, chasing fixes with their dev team, and keeping us updated at every step. But the whole team deserves credit: thank you also to Phoebe, Nolan and Linda, every one of them professional, warm and genuinely helpful - and Ivy does a great job too!

If you're weighing up chatbot apps for a Shopify store — especially a multi-market multi-lingual one — Chatty is a brilliant choice, and the human team behind it is the reason we're staying. Highly recommended.

I needed a chatty, natural-sounding AI assistant for my storefront, and wasn't able to set up it so hazel walked me through the entire setup from scratch! Hazel helped me define the perfect friendly persona, set up automated greeting hooks that instantly pitch our fast Canadian shipping, and created strict boundaries to ensure the AI doesn't give out unauthorized medical advice. It's like having a 24/7 skincare consultant working on my site for free. If you need help structuring your e-commerce AI strategy, customer FAQs, or saved replies, Chatty AI Chatbot &Live chat makes the entire process incredibly simple and highly effective!

I've had a fantastic experience with Chatty! The support team was absolutely outstanding. They stayed online with me the entire time while I was setting everything up, answered all of my questions promptly, and made sure everything was working perfectly before ending the chat.

It's rare to find support that's this patient, knowledgeable, and genuinely committed to helping. The app itself is great, but the customer service is what really sets it apart. Highly recommend Chatty to anyone looking for a live chat solution for their Shopify store!

We recently installed Chatty on our Shopify store, and the experience has been excellent. The setup process was straightforward, and the interface is very user-friendly. It has helped us streamline customer communication by bringing multiple channels into one place, making it much easier to manage inquiries and respond quickly.
The automation features are useful, and the customization options allowed us to tailor the chat experience to suit our brand. The support team has also been responsive and helpful whenever we had questions during setup.
Overall, Chatty has been a valuable addition to our store, improving both customer engagement and response times. Highly recommended for any Shopify store looking for an efficient and reliable customer communication solution.

I implemented Chatty after trying a few other alternatives and stuck with it. As I had my own messy code work done on the website, I ran into a few troubles tweaking Chatty to my exact needs, but Chatty's customer service team was incredibly patient and dedicated, and fixed it all for me.
I am super thankful, and now, after taking Chatty into use, I am discovering useful "insider" features I had no idea about, helping me serve my customers even better.