Reviews (320)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this chat widget as very easy to set up, often running within minutes even without technical skills. They value its multi‑channel support (WhatsApp, Messenger, Instagram, SMS, email, phone, TikTok, custom links) and clean, customizable design. Many say it boosts conversions by driving direct customer contact. The free plan is often sufficient, and support is praised as fast, friendly, and helpful with custom CSS and integrations.

July 4, 2024

Best

Prestige Watch
Malaysia
About 24 hours using the app
June 26, 2024

Definitely recommend Chaty. It integrate WhatsApp so well and perform so well in the online store

Plan V The Better Plan
Malaysia
36 minutes using the app
June 6, 2024

Great App, it does its job perfectly. Fast Answers from Customer Support

The Mattress Store
United Arab Emirates
About 1 month using the app
April 30, 2024

As an e-commerce entrepreneur, finding tools that seamlessly integrate with your website while enhancing customer interaction can be a game-changer. Chaty is not just another chat app; it's a comprehensive solution that revolutionizes how you engage with your online visitors.

From the moment I integrated Chaty into my e-commerce platform, I was impressed. The user interface is incredibly intuitive, making it easy for both myself and my customers to navigate. Within minutes, I was up and running, offering instant chat support to anyone who visited my website.

One of the standout features of Chaty is its real-time reporting capabilities. The detailed reports provide invaluable insights into visitor behaviour, allowing me to understand who is interacting with my site and what they're interested in. This level of data has been instrumental in shaping my marketing strategies and optimizing the user experience.

What truly sets Chaty apart is its exceptional support. Whenever I've had a question or needed assistance, their team has been there every step of the way, ensuring that I get the most out of the platform. Their dedication to customer satisfaction is evident in every interaction.

But perhaps the most impressive aspect of Chaty is its seamless integration with popular chat services like WhatsApp and Facebook Messenger. This integration not only streamlines communication but also makes it effortless to follow up with customers even after they've left my site. It's a game-changer for building long-term relationships and driving repeat business.

In summary, Chaty is more than just a chat app; it's a powerful tool for e-commerce success. With its ease of use, instant support, insightful reports, and integration with everyday chat services, it has become an indispensable part of my online business toolkit. If you're looking to take your e-commerce customer service to the next level, look no further than Chaty. Highly recommended!

Crown of Glory
United Kingdom
3 days using the app
April 12, 2024

Easy 2 use WhatsApp chat App.

Puretive Botanics
India
About 2 hours using the app
February 26, 2024

very good and simple app for your customers to contact you.

A.R.Z Steel B2B
Canada
4 days using the app
January 11, 2024

Great app

Shirly Maimon Art and Vision
Israel
About 1 year using the app
November 18, 2025

esta excelente la app pero dejo de funcionar y se desinstalo solita.

Calenbi Joyería
Mexico
3 months using the app
September 19, 2025

excelente, le falta que este en español

PradoCenter
Colombia
2 months using the app
June 26, 2025

O app é bem fácil de configurar e usar. Até o momento estou tendo uma boa experiência com a versão gratuita.

Prisy Makeup
Brazil
About 1 month using the app