Reviews (321)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this chat widget as very easy to set up, often running within minutes even without technical skills. They value its multi‑channel support (WhatsApp, Messenger, Instagram, SMS, email, phone, TikTok, custom links) and clean, customizable design. Many say it boosts conversions by driving direct customer contact. The free plan is often sufficient, and support is praised as fast, friendly, and helpful with custom CSS and integrations.

November 30, 2021

Definitely a must-have app with super quick and helpful support! Easy to edit. Looks and works great. Would love to see more apps from this team! 英語が得意じゃなくても問題ないアプリと思います。マックユーザーの方、サファリで動きが良くないようならクロームをお勧めします。

テーラーコフジ
Japan
1 day using the app
July 15, 2022

LINEのフローティングボタンを設置するためにこのアプリを導入しました。設定画面は英語でしたがビジュアル的にもわかりやすく使いやすかったです。設定時、ウィジェットがPC版では表示されるが、スマホ版では表示されない状況となりましたが、問い合わせのチャットで質問したところ、同日中に対応頂きアップデートされ、問題なく表示されるようになりました。Google翻訳を使用してのチャットでしたが、きちんと対応頂けたため、無事使用でき良かったと思います。

Atelier Câlin
Japan
5 days using the app
March 30, 2023

Ich bin sehr zufrieden und habe ein Upgrade vorgenommen, da ich langfristig diese App nutzen werde. Der Support ist sehr zügig und leicht verständlich, die App sehr übersichtlich und leicht verständlich, ich bin begeistert.

Cornelia S
Germany
About 1 month using the app
July 7, 2022

I was worried about shopify because there are only a few applications that support Japanese, but Chaty is easy to use and easy to implement even if i don't understand the language. I was grateful for the immediate response to my inquiries.

Official Arkhe-Pet
Japan
3 days using the app
June 28, 2022

I would Like this chaty beacuse it incolod lots of social media , it is easy and convenient to use. And if I have any problem, you also reply quickly
, it make me easy to Solve the problem. But some of social media is not easy to use, it is difficulty to add the account inside. ( example: Line ) And the Monthly limit is a bit low, i do not want to spend too much on buying restrictions. After that, i am come form Hong Kong , but my english is very poor , i hope the chaty langage have traditional Chinese . it can make me easy to use and easy to use more functions

芥辣哥生活百貨 MustardGor Living
Hong Kong SAR
About 1 month using the app
Edited May 2, 2022

簡単にボタンの設定が出来てうれしいです。
困ったことをチャットで質問したら、数分で応答をもらいました。感激しました。
早くて親切な対応にどれほど喜んでいるかを説明します。
私は、ワードプレスのサイトも運用しています。全くプログラムやコンピュータ言語がわからないので、有料のサポートサービスを利用しています。しかし、そのサービスの質が悪くて、大変困っています。応答は、メールで1日に1回返事が受け取れるだけです。内容は、専門用語ばかりで、理解出来ません。復元ボタンがあるのに、設定しなければ復元できないそうです。その設定は、全く難解で10日間サイトは止まったままです。
こんな経験をすると、chatyスタッフの対応がいかに素晴らしいか。如何に安心を感じるかを理解してもらえると思います。
本当に、ありがとうございます。
I am happy with the ease of setting up the buttons.
I asked a question in chat about a problem I was having and got a response within a few minutes. I was very impressed.
Let me explain how pleased I am with the fast and helpful response.
I also run a WordPress site. Since I don't know any programming or computer language at all, I use a paid support service. However, the quality of that service is poor and I am having a very difficult time with it. Responses are only received once a day via email. The content is full of jargon, which I do not understand. They have a restore button, but you have to set it up to restore. The settings are totally esoteric and the site has been dead for 10 days. I am considering not paying any more money.
This experience makes me realize how wonderful the chaty staff is and how secure I feel. I am sure you will understand how relieved I feel when I have this experience.
Thank you very much.

age-design shopify store
Japan
22 days using the app
February 19, 2026

muy simple de instalar y confgurar

El Mercado de Chucho
Chile
1 day using the app
April 22, 2026

10

Beril Duru-Mete Kaan
Türkiye
23 minutes using the app
February 16, 2026

ES BUENA HERRAMIENTA

ONEN
Mexico
About 1 hour using the app
February 9, 2026

This is a very useful application, and we would like to express our gratitude for the excellent service provided!

Izodekor GmbH
Germany
24 minutes using the app