Reviews (321)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this chat widget as very easy to set up, often running within minutes even without technical skills. They value its multi‑channel support (WhatsApp, Messenger, Instagram, SMS, email, phone, TikTok, custom links) and clean, customizable design. Many say it boosts conversions by driving direct customer contact. The free plan is often sufficient, and support is praised as fast, friendly, and helpful with custom CSS and integrations.

June 8, 2026

Muy buena y fácil de usar

Arual
Spain
17 minutes using the app
April 22, 2026

Amazing

CardPull
Israel
8 minutes using the app
June 28, 2021

Great app for linking WhatsApp to your site! Customer service team is helpful too. I would recommend it.

Kaya Kollective
United Arab Emirates
12 days using the app
January 17, 2020

After using the app we started receiving more inquiries from the multiple channels so definitely it proof it's worth!

CakeArtelier
Singapore
8 days using the app
September 13, 2020

Great application. Easy to install. Excellent assistance. Easy to customize. I hope that in the future it can develop more and more. Great price. Recommended!

Non Posso, Ho Danza.
Italy
About 12 hours using the app
Edited April 15, 2021

O app possui uma funcionalidade excelente e de simples configuração do número de whatsapp. Além disso, o suporte se prontificou rapidamente para tirar todas as dúvidas.

tigstoremoda
Brazil
About 1 hour using the app
June 18, 2020

It works. It is simple and good looking. Provides even more comms channels than you would want to display. Just did not get how we consumed our free monthly quota so quickly.

Tayga İyi Gıda
Türkiye
Over 1 year using the app
January 12, 2021

Chatty is one of the Apps on Shopify which delivers exactly what it describes. Hassle-free integration, accessible enough to provide you with all the communication platform in a compact design, easy to use, and very user friendly. Also, the support is great. A highly recommended one!

eimkaanalkhalij
Saudi Arabia
4 months using the app
August 9, 2020

Great app, managing all the icons in one place. Easy and convenient to operate. Great service and support.

Panzer Charcuterie
Israel
7 days using the app
April 26, 2026

yess chaty work but now stuck let me check

Vellyscent
Pakistan
2 months using the app