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This well working app has been rendered completely obsolete without any warning, forcing users (including myself) to manually input orders from a spreadsheet or use a different shipping service, at least until they decide to update the app so it is shopify compatible.
Ridiculous. it's as if Royal Mail don't want to make any money and want to lose all their customers.
It was working perfectly for several years and suddenly, about a month or 2 ago stopped feeding the tracking numbers back to shopify from royal mail. also I was getting duplicate orders coming through to royal mail and after exploring noticed that there were 8 connections from shopify to royal mail. Every time I'd tried to update the integration it formed a new connection. What a shame. It was a great app but for some reason has been spoilt.
It seems this app has been abandoned. At least it states it's not updated and is now unsupported. It's great when it actually works although it doesn't pull through any orders coming through using our upsell app(which is most of our orders). I don't know of an alternative so we stick with it but not sure if there's much of a point.
Not pulling through orders anymore. Better off just using Shopify Shipping and buying Royal Mail on there in my view....
Thank you for your review. As you will have already noticed we are pleased to report that we have fixed the issue with your account and your shippable Shopify orders are successfully importing in to your Click & Drop again.
Sincere apologies for any inconvenience caused and if you have any further issues please contact our support team at clickanddropsupport@royalmail.com.
Regards,
The Click & Drop Team.
Completely broken, not picking orders up at all and we're having to create labels from scratch
Thank you for your review and I am sorry to hear that you have been having issues. However, I am pleased to report that we have now resolved this issue and can see that an order imported for you this morning.
However, if you still need further assistance then please don't hesitate to contact our support team at clickanddropsupport@royalmail.com who should be able to assist you.
Regards,
The Click & Drop Team.
Not importing my orders, it was doing well and then stopped
I integrated the Royal Mail Click & Drop and the link is showing as green for connected. But there is no download of orders? Seems like this has been an issue for a long time. Is it worth holding out for Royal Mail to fix it?
Keeps asking to update and connect but doesn't. Driving me absolutely booloo! USELESS
Almost never syncs. I've been having to manually add orders for months. Sort it out Royal Mail !!!
Integration keeps dropping off and cannot get hold of anyone to work out how to fix this. Literally it imports about 80% of our orders, then misses several! Awful, unreliable and unusable for any business service.
Thank you for your review and I am sorry to hear that you have been having issues importing your store orders in to Click & Drop. Having reviewed your account it looks like the orders are now importing as expected.
However, if you still need further assistance then please don't hesitate to contact our support team at clickanddropsupport@royalmail.com who should be able to assist you.
Regards,
The Click & Drop Team.
