Click & Drop

Thank you for your review and I am sorry to hear that when fulfilling orders you have been having issues regarding your stock and locations.

If your store locations are set correctly for the 2 Click & Drop accounts you are using then please contact our support team at clickanddropsupport@royalmail.com and provide information around when and how frequently this is occurring, any recent example orders that have caused this, and which location you expect the stock to be amended from and which location it was actually amended.

Regards,
The Click & Drop Team.

Thank you for your review and sorry to hear that you have been having issues with your integration disconnecting.

I would recommend you contact our support team at clickanddropsupport@royalmail.com for further assistance so they can clarify with you any specific details to help us identify the cause of the issue promptly.

Regards,
The Click & Drop Team.

Thank you for your review and we are really sorry to hear that you have been having issues with your Shopify orders importing into Click & Drop.

It looks like your Shopify orders have been importing recently and one of them has been shipped within the last few days using Click & Drop, and there have been some more recent orders which you haven't yet shipped.

Can I please therefore recommend that if you have any further issues with your Shopify orders not importing, that you contact our support team at clickanddropsupport@royalmail.com (it is unclear if you have tried this route) so the team can investigate to try resolve any issue as soon as possible.

Regards,
The Click & Drop Team.

Thank you for your review and sorry to hear that you have been having issues around your order processing.

It is a little unclear on the exact order workflow you are trying to achieve so can you please contact our support team at clickanddropsupport@royalmail.com with a detailed description/example of exactly what you are trying to achieve and the team will investigate how we can possibly assist you.

Regards,
The Click & Drop Team.

Thank you for your review and sorry to hear that you have been having issues with your orders.

Your recent Shopify order on Thursday was imported successfully, and we have double checked the order feeds provided by Shopify and can't find any other orders that we are not importing. You have however manually created an order later on Thursday but from the Shopify order feeds there is no indication this was a Shopify order.

You may have missed the notifications on the Click & Drop Dashboard warning you about your Shopify setting being incorrect and orders therefore not being automatically updated in your store, and also a warning that you haven't marked your orders as Despatched which would similarly prevent store order updates.

To fix this please select the 'Mark orders as despatched on channel' on the Shopify integration settings at

https://business.parcel.royalmail.com/settings/channels/

and either set your orders as Despatched when you have despatched them, or alternatively set the 'Mark order as despatched when label is generated' setting on the Miscellaneous settings page found at

https://business.parcel.royalmail.com/settings/miscellaneous/

Taking these actions should hopefully resolve any issues you have been having not receiving Despatched notifications to your store orders.

If you have any further issues with your Click & Drop Shopify integration it is worth first referring to the following Shopify help pages:-

https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store

https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration

If you still have issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.

Regards,
The Click & Drop Team.

Thank you for your review and sorry to hear that your orders have not been importing. I have checked and it seems that your Shopify integration is currently disconnected from your Shopify store, indicated by the red lock icon. To resolve this:-

1) Go to the Settings -> Integrations page found at https://business.parcel.royalmail.com/settings/channels/
2) Click on your Shopify integration
3) Ensure the settings are correct
4) Click Update and connect
5) Follow the instructions on the subsequent pages

If a successful connection is made to your Shopify store the lock should turn green, and your store orders should start importing again.

If you have any further problems with your Click & Drop Shopify integration please first refer to the following Shopify help pages:-

https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store

https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration

If you still have issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.

Once again sincere apologies for the issues you have been having.

Regards,
The Click & Drop Team.

Thank you for your review and sorry to hear about the issues you have been experiencing importing orders. We have investigated and now fixed this issue on your account, and I can see that your new order from today has successfully imported into Click & Drop.

For future Click & Drop queries or problems like this we recommend that you first refer to our Shopify help pages, and if these do not help contact our support team at clickanddropsupport@royalmail.com for further assistance, as this will allow easier identification of your account and help clarify any related information that may be required to investigate the issue fully.

Our Shopify help pages can be found at:-

https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store

https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration

Once again sincere apologies for the issues you have been having.

Best Regards,
The Click & Drop Team.

Thank you for your review, it is really great to hear that you are having such a positive experience with Click & Drop, the Shopify integration and the Royal Mail team!

Thank you for your review, and we are sorry to hear that you have been experiencing bugs, slowness and bad UX with the website.

Unfortunately it is difficult to provide further feedback or assistance due to the lack of provided detail, so I would recommend you contact our support team at clickanddropsupport@royalmail.com for further assistance.

Best Regards.