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Extremely hard to install. Reached out via email 5 times for the last 3 days. Team is not helpful at all.
Hi, thank you for your time on call, and we sincerely apologise for the delay in responding to your emails. We're glad to know that your issue now stands resolved. Your feedback is important to us. We’ve shared it with our internal teams and will ensure quicker responses and resolutions going forward. Please don’t hesitate to reach out if you need any further assistance. ★SM
Their customer support is worse than pathetic. I've been waiting for a response for 4 days, despite multiple follow-ups. Absolutely disappointing service!
Hi, we're extremely sorry to hear about the delay and the frustration it has caused — this is not the experience we strive to deliver.
We’re reaching out to you over a call to better understand and address your concern at the earliest. Your feedback is important to us, and we truly appreciate your patience as we work to make this right.
App doesn't even load and so can't install in my shop. No option available to contact support.
Hello there,
We are sorry that you had to face issues while installing the app. We tried contacting you over your email and phone.
Our support queries can be sent to care@cashfree.com. You can also loop me in at sajmal.yousef@cashfree.com to assist you.
Sajmal Yousef
Cashfree Paymens
The customer support is very good. Gave instant solution.
Thank you for your kind feedback! We’re happy to hear that our customer support team was able to provide you with an instant solution. Your satisfaction means a lot to us! ★EM
Love the app, does everything we need from it. The support team is so responsive, have never seen this kind of support on any Shopify app ever
Thank you so much for the amazing feedback! We truly appreciate your trust and look forward to continuing to support your success! ★EM
been using it for a couple of months now! The experience has been amazing, great customer service!
We’re thrilled to hear this — thank you for taking the time to share it! ★EM
Great Support. It's not an instant chat support, but the team gets back almost instantly on a call to help you. Till now everything is working great
We sincerely appreciate your feedback and are happy to have been of help. ★EM
The customer support provided by the CODFIRM team is nothing short of exceptional. They are responsive, knowledgeable, and genuinely invested in helping users make the most out of the app. Any questions or concerns I've had were addressed promptly, contributing to a positive overall experience.
Such feedback makes our day — thank you for being awesome! ★EM
I really liked the app. It would be great if you add one more feature just like a blocklist in which we could add those numbers who frequently verify cod order and then reject them upon delivery, so that cod orders from those numbers gets either cancelled automatically or notification can be sent automatically to those customers asking them to convert that order in prepaid.
Hello there,
Many thanks for taking your time to leave us a review! Greatly motivational to our entire team :)
About the blacklist feature request, I have added it to our product roadmap.
Thank you so much for your advice and your review.
Apart from the blacklist feature, we have an advanced fraud detection algorithm to flag those who regularly RTO. Do check my message to you on +91 769XX XXX27.
Kind regards,
Hriday Agarwal
Founder at CODFIRM
hello@codfirm.in
Works pretty efficiently and is cost friendly.
Recommended for those looking at bringing down COD fraud.
Thank you for your valuable feedback — we truly appreciate it. ★EM
