Reviews (831)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a low‑risk, high‑value way to build and scale wholesale partnerships. It’s praised as free, user friendly, and easy to set up. Suppliers report strong growth from connecting with many new retailers, while retailers expand catalogs without extra inventory. Merchants highlight deep Shopify integration, real‑time inventory sync, white‑label fulfillment, custom price lists, and automatic payments, calling it powerful for discovery, networking, and new orders.
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Experience was good. But the upcoming changes I do not like. I have a 20% Retailer Margin. If the retailes charge more for my items, the percentage should stay the same.
There is no where to do any kind of intro or info for the company. We are also not allowed to set any kind of parameters such as minimum order amounts in a certain period of time, etc,
Thank you for the feedback! At this time, we would recommend setting terms for things like minimum and maximum order amount with your retailers via email. Information about point of contact is available by clicking on the name of any of the retailers you're connected with in the Retailers tab of your app.
Good. There's one small fix that can take it from 3 stars to 5 stars. Please let us update product descriptions without having to remove the product from peoples stores and then make them re-add them. This should be a simple fix. Than you!
Thank you for the feedback! The good news is that this is possible today, if your retailer adjusts their product sync policies.
Retailers can choose to continually sync title, description from suppliers. It is not selected by default but suppliers can request retailers to enable it. Feel free to send them here to learn more: https://help.shopify.com/en/manual/online-sales-channels/shopify-collective/retailers/policies/products
Hello Shopify Team,
I would have left 5 stars but I think two changes to how orders are processed would bump you to 5 stars.
I'm a supplier using Shopify Collective and have two suggestions that would improve the fulfillment experience for both suppliers and end customers:
1. Return Address on Shipping Labels Currently, when fulfilling Collective orders, the shipping labels show my address (the supplier) as the return address rather than the retailer's address. Since the retailer is managing the customer relationship and their branding, it would create a more seamless customer experience if the return address on the label reflected the retailer's information. This way, if a customer needs to return an item, it appears to come from the store they purchased from.
2. Phone Numbers on Order Addresses The billing address and shipping address currently both show the end customer's phone number. It would be more logical if:
Billing address showed the retailer's phone number (since they're my customer in the transaction)
Shipping address showed the end customer's phone number (for delivery purposes)
This separation would create clearer distinction between the business relationship and the fulfillment logistics.
Both of these changes would enhance the white-label experience that Collective aims to provide and make order management clearer for suppliers.
Thank you for considering this feedback!
Thank you for the thoughtful feedback! While this is potentially not what you're looking for, we wanted to note that if the retailers you work with choose to handle returns for Collective orders, then the return address will be the retailers rather than your own, as they would generate the shipping label. A retailer would have to select this option within their policies.
If that's something you're open to, you can read more about that here: https://help.shopify.com/en/manual/online-sales-channels/shopify-collective/retailers/policies/returns#understanding-returns-policies
There needs to be a way to not stack discounts. For example, if we are offering 15% off a product on our website and we offer 30% to our Collective partners, the program currently stacks both discounts and offers 45% off, thereby we are losing money. We need a way to exclude sales pricing and keep the original 30% discount for companies buying from us.
Pricing discounts are global with no manual overrides available for products that may have different margins.
Im making sales that I otherwise would have missed out on. This is a great platform to reach so many more people!
No data analysis, can't download or manipulate data. Can't even get a monthly total.
Thank you for the feedback! As a supplier, you can pull some reports by going into Collective App -> Payments -> Create Report. Alternatively, you can use Shopify's main Analytics page to create custom reports. All Collective orders are tagged with "Shopify Collective" & "Name of Retailer" so you can easily filter for total Collective sales over time, sales per retailer, etc.
Hopefully that gets you all or most of what you're looking for.
Very easy to use and set up. We have had 49 orders in the last 2 months we otherwise would not have captured through retailers connecting with our store. We have a quality unique original product, the Swole Duck, but we don't have the capital for heavy marketing and advertising. Collective by shopify has opened a doorway to getting our product out there without getting into debt.
We really like the program, but the inability to separate shipping rates from our main store is a severe limitation. We want to extend a higher margin to Shopify collective shops; however, we offer free shipping on our site for orders over $100 and cannot separate that rate for collective orders. We would like to have shipping calculated at checkout for collective orders and have unique shipping rates for our store.
