Shopify Collective: Supplier

The app was taking people off our website checkout and pushing to random sites collective checkout. Serious date security issues and it took Shopify quite some time to fix it. I don't feel confident about this app but we see some decent revenue.

I'm writing to share some feedback regarding the new Shopify Collective system. While we've started to receive orders for our newly listed items from other stores, there are a few areas that could be improved.

First, I believe the onboarding and explanation for new users of the Collective could be clearer. We've noticed that many shops we've invited are hesitant to join, suggesting that a better explanation of the benefits and functionality of the Collective would be helpful.

Second, the current import process for items from other stores is challenging. All imported items are dumped into one large pile, rather than being organized by the collections they belong to in the original shop. This creates a significant amount of manual work for store owners, as we have to sort through hundreds of items to categorize them. It would be much more efficient if items were imported directly into their respective collections.

Improved organization during the import process would greatly benefit store owners and enhance the overall user experience.

Edit- I uncovered an issue today regarding our Shopify Collective setup. Over the last couple of months, our Verified Shipping badge has been negatively impacted by third-party suppliers.

Edit- Apparently, if a customer places an order containing an item from another Collective supplier and that supplier processes the order slowly (taking more than 2–4 days), we are being penalized for it. Shopify AI Sidekick has confirmed that these external orders are what dropped our Carrier Verified Shipments, On-Time Fulfillment, and On-Time Delivery scores below 90%, causing us to lose our badge over something completely out of our control.

I was using this for a while, set up everything was great. Randomly, without any changes to my store, I was deemed ineligible. Shopify support doesn't know why I am ineligible, because I have met all the steps to be eligible. Therefore, this is a malfunctioning (half working) app that the developers apparently do not care to fix as I have reached out 4 times already and just did again today!

Largely works really well. Some issues with new Collective Partners understanding the margin component (vendors have wondered why items were 0 margin - it was because the item was out of stock not because we don't pay margin.) Also some work is involved on the partner side - once you import the items, you need to set them to be available in your store and align to your catalog (we offer 10k products, so bulk changes are your friend here!) Otherwise, our partners are making bank and we're happy to ship the items!

Why is this collective order free shipping - when i dont offer free shipping in the collective setting but only calculated shipping - We offer free shipping over RETAIL orders of $50+ - and and collective is providing free shipping for orders of $20 (with a $50 retail vLUE) - THIS IS UNACCEPTABLE

It's a good app, but lately when we add a new price list, all of our customers are getting that in Collective. Please address.

It works great, until it doesn't. Shopify support has been less than helpful in determining why a store will suddenly not be approved to use Collective. We've spent weeks with support trying to investigate, and it's apparent that they simply do not have the tools to look into whatever automated system they have that determines who qualifies and who doesn't (and specifically, why they suddenly no longer qualify). So if you do use Collective, which I still recommend you do, just know that it breaks. And support doesn't know why. So don't have Collective be a primary part of your business plan.

Excellent way to collaborate with other brands in order to reach crossover audiences. Very easy to use and simple to track. Collective raised our unit sales by more than 30% after the first 90 days... Great service, I highly recommend!

As a supplier my products aren't on "discovery".
As a seller there is no "Discovery" of products to sell.....
Outreach to suppliers/sellers via email? So US only !

Why did you sent me an email about this!

Would like to have more flexibility on pricing and shipping costs for the open price lists.