Reviews (236)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants say this app offers strong value, often far cheaper than other helpdesks, with a generous free plan. They report major time savings from AI and automations handling most tickets, plus an intuitive inbox that centralizes email, chat, social, and reviews with Shopify order data. Merchants praise the Claude/MCP integration, helpful core features, reliable performance at scale, and responsive support that feels like a true partnership.
Refine
-
By rating
Just pure value all the way. These guys have solved all the painpoints with running CS for a small-ish store and best of all the price is amazing (free atm). 8/5 stars if it would be possible.
Best free helpdesk app by far, with very functional built in AI. Easy to use and syncs orders well.
Commslayer is amazing! We couldn't have asked for a better app (especially one that gets better all the time)!
10/10. Amazing app, amazing founder.
Was evaluating this vs Gorgias and the value and product offering this has is leaps and bounds better for a way better price. If you're looking for a customer support platform with all the essentials you need, look no further than Commslayer! If I could give this 100 stars I would!
Gorgias needed a serious competitor and this is IT
Incredible product already, even better pricing. No doubt this team will develop this into an amazing product, and it will be the go-to CX platform soon.
Thanks for your feedback! We'll do our best to build the "judgeme" of helpdesks.
Karri / co-founder
Love the reachability of the founders and the value for money is very good here! They often come with very unique updates and they are quick to adapt when things are not yet working as they should
Great tool, really customizable and very easy to learn. On top of that, top-notch AI features that work really well !
Tolles kostenloses CRM und eine gute Alternative zu Gorgias.
