Reviews (234)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app offers strong value, often far cheaper than other helpdesks, with a generous free plan. They report major time savings from AI and automations handling most tickets, plus an intuitive inbox that centralizes email, chat, social, and reviews with Shopify order data. Merchants praise the Claude/MCP integration, helpful core features, reliable performance at scale, and responsive support that feels like a true partnership.

March 18, 2026

Great app

Bellobox
Netherlands
8 days using the app
September 12, 2025

i really like Karri and how he conducts himself. we ditched Gorgias for this as every MF is trying to increase prices and suck blood out of ecom brands. things are already tough and we dun need to keep switching out of apps cos someone got greedy. trust me, go with Karri (commslayer) They are serious about their work.

Benny - Anothersole.com

INTL Anothersole | Best Everyday Shoes
Singapore
3 months using the app
Edited January 29, 2026

Ótimas funcionalidades

FisioStore
Brazil
23 days using the app
January 16, 2026

Amazing app for helpdesk and customer service.

Maysa
Netherlands
2 months using the app
March 11, 2025

Insane value for being a free app.

Egendesign
Sweden
12 days using the app
March 7, 2025

I recently started using the Commslayer Help Desk app for Shopify, and I must say, it’s an absolute game-changer for managing customer support! The app’s intuitive design and seamless integration with Shopify make it incredibly easy to track and resolve customer queries efficiently. I was impressed by its robust features—everything from ticket management to real-time notifications is designed with user-friendliness in mind.

In short, if you’re looking to elevate your store’s customer service and streamline your support operations, the Commslayer Help Desk app is a must-have tool. It’s reliable, efficient, and has significantly improved our workflow. Highly recommended!

Lastu
Finland
7 days using the app
February 27, 2026

In my opinion the best software for your CS and also the cheapest. I used Gorgias before and the service was shit, could only ask through email and with Commslayer I have the ability to ask things on Slack directly.

So please go to commslayer, I really advice you based on financial opinion and the speed of new features in this software to go to Commslayer. Love team sneakerask

SneakerAsk
Netherlands
6 months using the app
November 28, 2024

Commslayer is a breath of fresh air!

The Commslayer team will make your life 10x easier, the integration is all done for you. The customer service is next level you wont experience this level of care from any other help desk app.

These guys started recently but they beat gorgias for a fraction of the price and they are constantly working on new features.

I am so lucky to have found this app.

These guys are way better than Gorgias, If your looking for a help desk app that actually cares about you or wanting to switch, don't waste anymore time looking just use Commslayer

Callum
usemanly.com

Manly
Australia
About 1 month using the app
Edited April 13, 2026

UPDATE: THEY ARE TERRIBLE. THEY RUINED THE STORE BY RUINING THE WORK AND NOT DELIVERING EMAILS TO CUSTOMERS, PUTTING ALL SENSITIVE DATA IN DRAMA. PLUS, NO ONE ANSWERS EXCEPT A BOT. DO NOT TRUST THEM. THEY STEAL YOUR MONEY AND BREAK THE STORE. DO NOT TRUST THE POSITIVE REVIEWS. THE SUPPORT IS NON-EXISTENT AND WE WILL REPORT THEM. 0 STARS! The app has serious problems and configuration bugs! I contacted support, who claimed to be human, but responded like a bot, providing nonsensical guides and then telling me they'd open a ticket to fix it. All this just with email configuration.
The app is confusing and impossible to set up, with nonexistent support and a non-functional app. By non-existent, it means there are only bots, and the people claiming to be "human" respond like bots. Just think, every message started with "Hello,"
The app is a waste of money and time. Don't download it and pursue other career options. I'll report it to Shopify.

Polumi
United States
10 days using the app
Actuals Oy replied April 10, 2026

Hi there, this is Karri, the cofounder.

I'm sorry about the frustration during setup. There was a real bug preventing DNS records from displaying for your email provider and we take responsibility for that. We proactively offered a free month to make up for the trouble.

Our support agent Lenie responded within 2 minutes of your first message and worked with you across multiple conversations. The only gap in support was overnight into the weekend. The team resolved the bug first thing Monday.

I can see you're still actively using the app, which I'm glad about. If there's anything else we can help with, feel free to reach out to me personally at ceo@commslayer.com

-Karri / cofounder

February 25, 2025

Karri (Co-founder) is really helpful via email :-) The software is really good, definitely on par with things like Help Scout (that we've used before this). Recommended!

Nolara
Netherlands
1 minute using the app