Reviews (277)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is easy and quick to set up, with a clean, customizable cookie banner that fits their brand. It’s praised for reliable GDPR compliance, especially in the EU, by correctly blocking tools like Facebook Pixel and Google Analytics until consent. Merchants value multilingual support, detailed cookie info, strong performance, and fast, hands-on support that helps with custom code, complex setups, and conflicts with other apps.
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As other users have already mentioned several times here, the app is nothing but trouble. Support is not very helpful, and we as customers have to fix the problems caused by the update from the Complianz team. That's pretty bold.
Technical support can only help if you sign an agreement and download the Metafield Guru app (?!), which I find very dubious overall. Other apps are able to solve such problems via developer access.
If the team does not contact us with an alternative solution after this review, we will delete the app and use another one.
Vor dem Upgrade auf Complianz hatte ich nie Probleme, seit der Umstellung kann ich mein Shop Theme nicht mehr anpassen, weil sich alles aufhängt.
We're sorry to hear about your experience. We provide support within one business day and would be extremely happy to hear from you through our support channels in order to help you solve the issue. It likely concerns some kind of incompatibility that we can resolve for you.
We hope to hear from you!
Since the switch to "Complianz" we do have a lot of problems with this app.
E.g. on mobile devices (tested on Google Pixel 7A, Android 16) the banner pops up on every page we open. Test many different browsers (Chrome, FF, Opera, Brave). That essentially makes it impossible to browse our site or buy something!
Never had any problems with the "old" version of the app!
Hi,
We've seen your support ticket and have responded to you a few days ago asking for more information. We offer free support and would be happy to hear back from you. As this seems to be an isolated issue we strongly believe there might be some sort of interference issue with perhaps a caching or optimization app you might be using.
We hope to hear back from you via the support ticket.
After the Update, the app isnt usable in the EU area. No translation an many other things that doesnt work.
Hello and thank you for your review.
I'm sorry to hear about your experience, but I'm curious to hear more about the issues you've described as these seem quite far apart from what our app is. It is able to support multiple regions and it definitely support the GDPR for the EU, and we do offer automatic translations and offer manual custom banner text possibilities. Perhaps some settings in our could be made more clear for you and we'd love to hear your feedback about it!
We've reached out to you via a Support Ticket in order to get more information and to offer support for your issues, we'd be happy to hear back from you!
The app launched updates without informing me and as I didn't go into the app to accept it (as I didn't know about it), our entire tracking broke down. It took me weeks to figure out that an update in this app caused all the issues. The support wasn't helpful either. Now again, they launched a new version and forced me to move to it. My banner design and all customizations were lost in the process, and I had to start from 0. Therefore, I now decided to move to a different Cookie banner app.
Thank you for your review. I'm sorry to hear you've encountered issues.
We recently released an update to our app to introduce new features and provide a more modern, comprehensive cookie banner. This update was communicated over the past few months via email. It's unfortunate to hear that your tracking is no longer working as expected. While we haven’t received similar reports, we’ll certainly investigate this to better understand the situation and help prevent it in the future.
We’d be very happy to support you further and find a solution that ensures you get the best possible experience with our app.
The App was working fine, before their upgrade to "Complianz".
Now it is...
- not loading at all when using Brave Browser
- not loading the appearance panel when using Edge Browser
- still showing the old app, when visiting our store, although it should be showing the new one
I contacted their support and they wanted me to sign a four page service agreement before helping me. Although the agreement stated, that no additional cost were involved, it still felt fishy.
According to the agreement, I was also "requesting exceptional support [...] which does not fall within the scope of the support services provided by the Provider."
In other words: Get the app (that you pay for) up and running in your store like it is advertised, is a "exceptional support" matter, that "does not fall within the scope" of their support team.
Thank you for your review. I'm sorry to hear you encountered issues while using our app.
Regarding the browser-related problems, it's worth noting that Brave tends to block many third-party services by default, which may affect functionality. As for the issue with your cookie banner not updating, this can be resolved quickly, and we're more than happy to take care of it for you. However, we do require a signed waiver before we can access your store.
You mentioned the section about "requesting exceptional support" in the waiver. We understand that the wording might sound unusual. It simply means that we're offering hands-on assistance by directly accessing your store to resolve the issue, rather than guiding you through the steps via email.
If you’re open to it, we’d still be very glad to help and get everything running smoothly for you.
Thank you again!
Seit dem neuen Update leider wesentlich schlechter als vorher. Das Widget ist an einer schlechten stelle platziert und lässt sich auch nirgends anders platzieren. Das Logo im Header ist extrem klein, sodass man es kaum erkennt und lässt sich nicht verändern. Das Design des Banners war vorher besser und lässt sich nun auch kaum noch anpassen. Für mich ein leider sehr enttäuschendes Update.
Hallo, vielen Dank für Ihre ehrliche Bewertung. Es tut uns leid, dass Ihnen das neue Erlebnis nicht gefallen hat.
Wir haben tatsächlich auf ein neues Branding sowie eine modernisierte Technologie umgestellt. Sie haben recht, dass es anfangs zu kleineren Startschwierigkeiten gekommen ist. Diese konnten wir jedoch sehr zügig beheben.
Sie können das Privacy-Widget durch einen Link ersetzen oder die Position anpassen. Außerdem arbeiten wir bereits daran, weitere Funktionen bereitzustellen, mit denen Sie Ihr Banner noch individueller gestalten können.
Gerne unterstützen wir Sie über unseren Support-Kanal, falls Sie uns noch eine Chance geben möchten.
Vielen Dank!
Support from Veronika - she works for that Cookie-Consent-Tool - is the worst I have ever experienced. I wanted tiny changes in the function of the consent-tool, that most other consent tools offers automatically. We had a few weeks email-contact and it didnt help. Even a developer helped me, but a last change even he couldnt do. Veronika just repeated what she was texting in the emails and recommended that i should ask an external developer.
I will just find another Cookie-Consent-Tool, that and the support behind, cant recommend at all.
Hello,
Thank you for your message. I'm sorry to hear that your experience with our product and support was not as you desired.
As we've communicated per email, what you aimed to achieve within our app might be possible with some Custom CSS (for which you might need to have some web developer expertise) but its not something that we can help you with within our product right now unfortunately.
We've forwarded your feedback internally in order to investigate whether we are able to increase the amount of features our app has in the near future of course.
In any case I wish you to have a great remainder of your day!
Support only in English? Fine, then in English! Then we'll use a translation app if that's too much for you. We haven't had any visible conversions in the backend for over a month. Only Shopify found out that this is because of you! Would you please inform us that an update is necessary? !!!! And the support can only be reached via detours, because the popup stubbornly won't go away! We are so annoyed and disappointed! Hopefully we will be contacted immediately. We will not change any codes etc. Why do we pay for your app???????
Let me start of by apologizing for your experience, that is not what we strive to provide our clients of course.
However, I do notice that you were actually helped in German. Missing conversions is certainly undesirable, as this is not a common issue we encounter with our clients we've asked your for access to your store so that our technical team could take a look, which was refused.
We will take your feedback regarding to the update serious, and look into it why for you there was no notification to prompt you to update the app.
We're sorry to part ways with you, and hope to potentially provide you with a more complete service in the future.
Wir haben GDPR Legal Cookie by iubenda vor einem Jahr installiert und anfangs waren wir zufrieden. Damals hatte wir eine Frage, die schnell vom Support beantwortet wurde. Doch leider hat sich das nach einem Jahr komplett geändert.
Der Seiten-Scan hat gezeigt, dass die Cookies der App nicht korrekt gesetzt werden – was für uns als Betreiber extrem ärgerlich ist. Also habe ich mich an den Support gewandt. Die erste Antwort ließ vier Tage auf sich warten und war leider überhaupt nicht hilfreich. Auf meine Nachfrage nach weiterer Unterstützung warte ich nun seit weiteren vier Tagen ohne eine Antwort.
Das ist kein Service, wie man ihn sich wünscht! Die App wurde daher deinstalliert, denn es gibt definitiv bessere Anbieter auf dem Markt.
