Upsell & Cross Sell ‑ AW

Upsell & Cross Sell ‑ AW

Reviews (483)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app reliably boosts sales and average order value, helping customers discover complementary or overlooked items. They like the manual control to hand‑pick cross‑sells and upsells, plus features like backup sets, reciprocal recommendations, cart‑specific suggestions, and product combinations. It’s described as easy to use, quick to set up, and works well with many themes. Support is praised as fast, hands‑on, and responsive, with pricing seen as good value.

Edited April 18, 2017

What a great app. Easily makes cross selling on site a solved problem. Customer support is the BEST I have ever had for a Shopify App. Highly recommend!

Desk Jockey
United States
3 months using the app
April 7, 2016

Stuart is very helpful while helping our store to install the cross-sell app. Highly recommend this app for it's usability and amazing customer service.

Verticalgarden
Singapore
Over 3 years using the app
August 17, 2016

Great app and the support team are extremely helpful! Very quick replying to your queries. Would definitely recommend this app to any other stores. THANK YOU!!!

Everett And Blue
United Kingdom
9 days using the app
August 8, 2017

This is our first ever Shopify App review but these guys have literally the BEST customer support we've ever received from a Shopify App. The team are incredibly helpful and will get you working the app in the best way. Really recommended.

Bramwell Brown Uk
United Kingdom
3 minutes using the app
October 23, 2015

Really like this app...for a business like ours where we have many styles and designs of belts that come in multiple colours it is great to be able to promote and group together similar styles. There is no doubt that it helps direct customers, shows that we have a broad range and encourages multiple sales. It is really simple to use which definitely helps and glitch free so no conflicts at all with our site. Definitely one to try!

Elliot Rhodes
United Kingdom
9 months using the app
August 10, 2016

If you are looking for a 'Related Products' type app that gives you complete control of the products that you want to recommend to your customers on a per-product basis, I would highly recommend Cross-Sell.

The monthly cost is negligible and the developer went to great effort to ensure it was installed and configured correctly for our store (Thank you Stuart).

As another reviewer has said, they really do deserve as much business as we can give them. HIGHLY RECOMMENDED.

Poppys Collection
Canada
2 days using the app
March 7, 2016

Love it. This is a great solution to wanting to specify which "related Products" pop up. Exactly what I was looking for. The only thing I wish it had is a better "cart" related products section. You can only specify the same products to be seen in the cart with every product, no matter which items are in your cart. I would love if the same related products that you specify to each item were to show up when you add that item to the cart. Other than that, this is great! Thanks!!

Shirt Traveler
United States
4 days using the app
July 3, 2016

As a data and feature junkie, this is pretty streamlined. Might wish for a few more customizations, but their customer service is awesome, they helped my troglodyte ass set the thing up, batted about Matrix references, and after they got it working properly for me, it took me only a couple of hours to set up custom cross product recommendations for 150 items. You won't be disappointed in this app, and I'm sure if I understood coding, I would like it even more. It's, like, 4 3/4 stars rounded up, not flawless, but it does it job really well.

River Peak Apothecary
United States
About 16 hours using the app
Edited November 1, 2016

Have found this a useful tool for trying to alert customers to products they may be interested in. Went for this option rather than Directed Edge as we are a new business with budget restraints. App works well and does what it says on the tin,but I have found picking recommendations has been quite time consuming. There are limits to what can be achieved with this app, as it is functioning at a fairly basic level. Staff very helpful and responsive when I had questions. Set me up so I can use the reciprocal cross sell at its early stage. Really appreciated this. This is good for products that are part of a series.

After Alice 2
United Kingdom
6 months using the app
April 10, 2016

I needed some custom work done with in order to get the app working like I wanted. Stuart was amazing during the whole process. He was super responsive and even billed me for half the hours he actually put in to making the customization. That's what you call amazing customer service! The app itself is great. Being able to recommend the exact products you want is a powerful tool. The standard recommended products that was built-in to the theme was very limiting and often didn't work correctly. It would recommend the same exact products within the collection across all the products in the same collection. This was problematic for more general categories on the website. Highly recommend this app.

Huff Puffers
United States
2 months using the app