Reviews (114)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this POD partner as reliable with high-quality prints that stay vibrant, especially with the new DigiSoft method. They like the brand‑name blanks, wide catalog, and fair pricing that improves margins despite the subscription fee. Fulfillment is fast, integration with Shopify is smooth, and bulk design tools save time. Many highlight responsive, personal support and long‑term success using it as their primary POD vendor.
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Company stating it was our design rather than their quality standards.
These same designs have been printed by several other print partners with no lack of quality.
Customcat misprinted each item and the embroidery was pathetic.
The replacement order had new issues that the first did not.
Double printing our logo in one location is not an issue with our design as they say. We followed the exact positioning guidelines & yet this issue still occurred. If they had any quality control process in place these inconsistencies would have been caught prior to shipping. If opaque areas of our design were an issue, AGAIN quality control could have flagged this prior to printing. This could've been as simple as contacting the customer to give them an opportunity to modify their design. If we could add pictures we would.
Placing the blame on the customer is ridiculous. Own your faults so you can fix/prevent this going forward.
Buy a new embroidery machine, the one you have results in blocky childlike handwriting. Unbelievable that you can stand behind what you produce.
__________Original Review Below__________
Placed a sample order before launching products on my store. The order took nearly a month to arrive! The print quality is awful. They must not check their products before shipping them to customers. The embroidery on the hat looked like a child's handwriting. The DTG shirts both came out botched. One had a misprinted line outside of the design area & the other duplicated the logo. You would think maybe this is a onetime flaw? No, they sent a reorder and it was just as bad, worse even. Both shirts had printing flaws in the same location as the first order and additional locations. The hat came out just as hideous as the first one. Absolutely terrible. So glad we didn't trust this company with our customer orders. We've had the same designs embroidered, printed & fulfilled by Printful & Printaura. The work by Printful & Printaura is flawless everytime. I cannot believe the lack of quality that Customcat produces. Why Shopify endorses them is beyond me.
I would not use this company again if I was paid to.
I don't recommend using this company to dropship your designs. If your customers receive the quality we did you will lose that customer guaranteed.
Hi. I am sorry you did not enjoy your experience with us. Just as we discussed on the phone before you left this review, this was not an issue with CustomCat, but rather your design that you submitted to us. We explained to you not to use opacity in designs you are offering on the performance / 100% polyester. We also discussed your decision to use custom placement and positioning the art as opposed to leaving the positioning is standard default or choosing left chest default. If you are in the 2% of CC users who deviate from the standard location by telling the system to print in the “ custom position”, then you run the risk of it being different than the 20,000+ other shirts that ship on a daily bases who use the default, or standard print location ( not custom positioning).
crazy expensive and dont offer wholesale/bulk prices
I just wanted to clarify that we do offer wholesale pricing through two plan options. With our free CustomCat Lite plan, you get access to our full product catalog at our standard wholesale rates, which are some of the most competitive in the print-on-demand space. If you're looking for even deeper discounts, we also offer CustomCat PRO, which gives you 20–40% off those prices for just $30/month — and we include a 60-day free trial so you can test it out risk-free. There's even a discounted annual option for $300/year (just $25/month).
For sellers with high order volume, we also offer tiered pricing to make things even more cost-effective.
I’ll follow up with you directly via email as well to help guide you through the options that might best fit your business needs. We really appreciate your feedback and would love the chance to support your success.
– JT @ CustomCat
I got 2 orders but only ended up for me refunding them because custom cat did not receive the orders on their end. Also, when I tried placing a manual order from my portal, their payment processor would not accept my payment whether I use Paypal or a credit card.
Thanks JT for helping me setup my account. I'm excited to start using CustomCat as my print on demand partner.
We choose them because of their range of athletic product styles, colors, and sizes. Quality and production time have been good. Easy to use, but with enough flexibility for our needs.
I love Custom Cat so much. They have a fast production and shipping system, a diverse selection of shirts with reasonable prices, enthusiastic and friendly support team. They have been helping me build my business better. Really love them!
I've used better systems which is the only reason for the 4 star, BUT, their printing and product quality are the best I have seen. Not many print on demand companies do the larger sizing which is a huge reason why I use them. The Tees I have on my store go up to 6XL! Great customer service too :)
CustomCat has a Customer Service superstar by the name of Jahaira. They were extremely helpful with a variant issue we were dealing with. They worked the with us for about 2 weeks, troubleshooting different things until we finally were able to track down the issue. I've never experienced such phenomenal support. I mean, THEY literally went over and above to solve our issue. We were damn near ready to hire them to our staff if we could. It really made us feel like our partnership was super valuable.
My experience is that their customer service rocks. I called them with a question, no hold, it just rang and someone immediately picked up and was very nice and helpful.
I love their products and they really work on behalf of their customers. I do think their design lab is not as easy to use as others but their product line is amazing!!
