Reviews (114)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this POD partner as reliable with high-quality prints that stay vibrant, especially with the new DigiSoft method. They like the brand‑name blanks, wide catalog, and fair pricing that improves margins despite the subscription fee. Fulfillment is fast, integration with Shopify is smooth, and bulk design tools save time. Many highlight responsive, personal support and long‑term success using it as their primary POD vendor.
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We have been using the CustomCat App. successfully for years and the products and customer service has been outstanding. Even during the crazy Pandemic, when they re-opened everything was processed and shipped on time. The Team at CC is always available to help. Great service, excellent quality & prompt shipping to clients. Highly recommended. David G / ILuvTequila
I signed up with Custom Cat because of the reviews. Now I am beginning to regret it. 1st I ordered shirts for myself just to check out quality. I received 3 shirts, 1 of which should have NEVER passed quality control. The printing was TERRIBLE and looked like the printer was running out of ink. I sent multiple emails, newer received a reply, replacement or refund. I just ordered 2 more shirts which according to the app my store cost should have been $16 each, but I was charged a total of $42. Even with the additional shipping cost, my cost should not have been over $38. Prior to this, I have had orders rejected because the item was no longer in stock, but I was never notified and had to issue refunds. On another order for embroidery, I had to refund a cap, because my artwork could not be used for the logo, although I have used the same artwork for local embroidery. Not sure why there is a 4.5-star rating if Custom Cat is doing business like this. If you are using them for your store, you better double-check what you are being charged on your orders and definitely need to place a couple quality control orders to inspect what you are selling. Battleship Beanery
When designing shirts with a front & back print, there is a $5 added cost for the second location print. We found no record of any inquiry from the May order you referenced for the shirt you felt was not up to quality. We stand behind our service 100% and have an amazing track record for replacing any irregularity. Can you please email me direct at mikeb@customcat.com so we can address the shirt you are referencing? I'm sorry but there is just no way we could embroider the logo as submitted in the order we had to refund. When we chat, I'll be happy to explain why and walk you through our POD embroidery guidelines. We can also be reached by phone at 844 874 8623. Thanks!
I've been with them for almost 4 years now - my customers love the quality, the shipping times are lightning fast, and the support has been really really good. I especially like how responsive they are in their Facebook group for issues that are not order-related.
