Reviews (113)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this POD partner as reliable with high-quality prints that stay vibrant, especially with the new DigiSoft method. They like the brand‑name blanks, wide catalog, and fair pricing that improves margins despite the subscription fee. Fulfillment is fast, integration with Shopify is smooth, and bulk design tools save time. Many highlight responsive, personal support and long‑term success using it as their primary POD vendor.
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I have been through the ringer when it comes to POD companies and I can say for sure custom cat is BY FAR the best of the best in quality of prints, size options, prices, customer service and shipping time; most of my products have even arrived early. I've only had one bad print and it was replaced without any resistance from the company. Every customer has been more than satisfied with the product saying "it looks just like the picture and one customer has claimed they've washed their shirt over 10 times and it looks brand new still truly incredible. I adore this company and if I could give more than five stars I would. GREAT COMPANY, GREAT PRODUCTS, GREAT PEOPLE. I even received compliments from the customer service on my art work. Thank you for being you custom cat and never change!
Tried to like this POD but their print quality consistently failed to measure up. Customers constantly sending photos of print washing off on first wash. Customer service is prompt to reply but who cares about that when i don't have repeat customers due to poor quality. I had to go find a better POD.
We're very disappointed to hear you weren't happy with the quality of the apparel you received from us while you were using our service. We agree that DTG was not consistently high enough quality to meet our standards, which is why we discontinued it in 2022. If you'd like to read about the updates we made to our apparel decoration process since you stopped using CustomCat, you can find more info here (https://digisoft.customcat.com/). We would love to send you a sample if you'd be interested! Please reach out to us at contact@customcat.com or give us a call at 844-874-8623 (M-F, 8am-6pm EST) if there's anything we can do for you now or in the future.
I have been absolutely floored with Custom Cat's customer service and quality! I recently made a mistake with a large order - completely my fault - but contacted Custom Cat to see if there was any way they could help. The customer service rep Mike B empathized with me and went above and beyond to help alleviate the sting of my mistake, offering so much more help than I expected. You can trust you're in good hands with Custom Cat! Quality Control is also top notch...he shared that they had to remake several shirts in our order to meet quality standards before they were shipped and all that we received looked wonderful. Shipping was very fast too. I can't recommend them enough and look forward to using them more in the future!
how do i find custom cat fulfilment section so they ship from uk. im in uk and want quick delivery? love it so far
I've used customcat over all the other POD apps because of the timeframe to produce, ship and quality.
Thank you for the feedback. We appreciate you choosing CustomCat. We’re glad to hear our production speed, shipping timelines, and print quality have met your expectations. Thanks for taking the time to share your experience.
Custom Cat is amazing! Everything from the quality of the product to the ease of use and most importantly their next-level customer support.
In grateful to have them as a partner as I build my POD business!
great customer service and very fast responses to my emails.
custom cat customer service rep was helpful and knowledgeable thank you.
Great honor to be partnering with supplier. Really is super fast reasonable price with the seller...
Quick, easy, and fast service. All workers really make sure that the problems solved. Especially Brett.
