Reviews (137)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a powerful, Shopify‑focused helpdesk that centralizes email, chat, social, and phone with order data in each conversation. They report faster responses, reduced workload, and strong self‑service deflecting many tickets. AI tools and automation streamline routine tasks, while deep Shopify and call integrations, clear analytics, and a modern interface stand out. Many praise the onboarding, migration support, and cost‑effective pricing, including a helpful free plan.
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the service team always give fast response and solution.
-----27th, March, 2024-----
You service is DOWN, I can't login! Stop letting me wait for hours for response!!!
----29th, March, 2024-----
The problem was solved in one hour.
Updated, I've tried it again as it was the nicest interface of all the CRMs that I've tried. The DNS setting were eventually sorted out but it wasn't particularly easy. I'm going to try it for a month or two to see if it justifies the cost. I really wanted to like this app. Lots of promise, looks great and has lots of potential. The support is excellent too. The big problem for me is that it is just too difficult to set up - even support couldn't solve our issues. For a premium priced app, it should be seamless - but it just isn't.
