Reviews (279)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for advanced product customization, including conditional logic, custom forms, and thousands of variations with real-time previews that boost confidence and conversions. They use it across many product types and find it worth the investment despite a learning curve. Many praise its flexibility, ongoing feature updates, and clean front end, and describe support as exceptional with hands-on onboarding and troubleshooting.

Edited June 6, 2023

Fed is amazing! Best customer service ever. He really went beyond to help me figure it out! Highly highly recommend - everyone should get this!!! Big shot out!!!! Lots and lots of love and appreciation

Martina was also very kind and very amazing. She was very calm and helped fix my problem quickly. Thank you so much!

Brunch
United States
7 days using the app
Customily replied June 5, 2023

Thanks for your kind review and support! We're happy to be of service and to help you make the most of our app!
If you need further help don't hesitate to let us know! :)

June 6, 2023

Customily has exceeded my expectations! The app's intuitive interface makes customization a breeze. The range of design options is impressive, and the real-time previews ensure customers get exactly what they want. Seamless integration with Shopify and top-notch customer support make Customily a must-have for any e-commerce business.

Memorial Gifts 4u
Singapore
18 days using the app
Customily replied June 6, 2023

Thank you so much for your review! Your kind words encourage us to keep growing and deliver an ever-better solution for our users!! We'll keep working hard to offer the best solution possible for product personalization!

June 15, 2023

Love this app so much. Best app and the best customer service I ever experienced.
Assurance all needs you to do. Customer service replies so fast and enthusiastically finds solutions for clients.

LuvinGrace Store
Vietnam
About 2 years using the app
Customily replied June 16, 2023

Thank you for sharing your wonderful experience with our app!
We're thrilled to know that you love it and consider it the best. Delivering exceptional customer service is one of our top priorities, and we're glad to know that our team was able to assist you promptly and enthusiastically.
If you need further help don't hesitate to reach us again! :)

June 16, 2023

I love customily!! It's giving me the chance to scale my business. No more proofs back and forth with the customers for days and time lost.
It frees up my time to create more designs. I love their library already available!! Customer service is stellar! I have always been able to get a hold of someone!!
It's a little bit of a learning curve, I'm still learning. But anytime I have an issue, I can contact them and work through it.
I would recommend this app to anyone who wants to run a business or scale your current business.

Uniquely Designed by Rebecca
United States
About 2 months using the app
Customily replied June 16, 2023

Thank you for sharing your positive experience with Customily!
We're happy to know that it helps you scale your business and save time. The elimination of back-and-forth proofing with customers is definitely a huge benefit!!
We truly appreciate your recommendation! Keep up the great work Rebecca! :D

June 19, 2023

Customily is a game changer for my POD business and personalization has increased my AOV Customily Support Team has been remarkable. From the moment I reached out for assistance, their exceptional service and dedication left me thoroughly impressed.
The one:one training with Josema Rodriguez has exceeded my expectation. He takes his time to explain the system and provide accurate and comprehensive solutions when I have had issues with my products. At one point, he helped me with my design on Photoshop to resolve the issue of an image size on a shirt . This personal touch left a lasting impression on me and further solidified my belief in their commitment to customer satisfaction.

Heshima Jewels
United Kingdom
About 2 months using the app
Customily replied June 19, 2023

Thank you so much for your fantastic review of Customily! :)
We're thrilled to hear that our platform has been a game-changer for your POD business. We strive to provide exceptional support and it's wonderful to know that our Support Team has been remarkable in assisting you.

We're delighted that your one-on-one training with Josema exceeded your expectations. We believe in providing a personalized touch to our support, and it's fantastic to know that this experience left a lasting impression on you. Your feedback further reinforces our commitment to delivering top-notch customer satisfaction.

Thank you once again for your kind words. If you ever need further assistance, please don't hesitate to reach out to our dedicated support team!!

January 29, 2026

Customily is really THE tool to use when you are not an engineer and want to make your work efficient. On top of that, the suppert of Florencia, Ngoc and Jose (and also Brian and others) is really awesome. I don't feel like using a ghost tool with no people behind and this is why it makes it so comfortable and efficient at the same time. I strongly can recommend it to other users!!

run2wear
Switzerland
2 months using the app
Customily replied January 29, 2026

Thank you so much for this fantastic review! We’re thrilled to hear that Customily has helped you work more efficiently. That’s exactly what we aim for. It’s also wonderful to know our team made such a strong impression. Knowing you feel supported by real people behind the product truly means a lot to us. Thank you for the strong recommendation! 😊♥️

December 1, 2025

I’ve been using Customily for five months now, and it’s been a great experience. The app is reliable, easy to work with, and offers countless customization possibilities. It’s definitely made a positive impact on my business.

Grudado em Você
Brazil
8 months using the app
Customily replied December 1, 2025

Thank you for the wonderful feedback! We're happy to hear that after five months, Customily has proven reliable, easy to use, and impactful for your business. We're here anytime you need support, thanks for being part of the Customily family! 💜

Edited November 6, 2025

It's very difficult to use. The instructions and videos only provide a brief overview, but the relationship between each function is not clearly explained, and there's no step-by-step guide.

wowhoo藝術家
Taiwan
5 days using the app
Customily replied November 6, 2025

We’re sorry to hear you found the app difficult to use, and we truly appreciate your feedback. Customily is a powerful tool with many features, so we completely understand that it can feel overwhelming at first.

Our support team offers free one-on-one training calls where we walk you step by step through your setup and explain exactly how each function connects. We’d love to schedule a session with you to make everything crystal clear and show you how easy it can be once it’s all set up.

Please reach out to us through our support chat or email, we’re here to help you every step of the way and make sure you fall in love with what Customily can do for your store!

October 8, 2025

Une application qui donne beaucoup de possibilités et qui sait aussi aller à l'essentiel, ce qui est rare pour une app de personnalisation. Une hotline de très grande qualité, vraiment. A la fois réactive et qui détaille ses propos. Je recommande.

La Sélection du Pro
France
4 months using the app
Customily replied October 15, 2025

Merci beaucoup pour votre commentaire ! Nous sommes ravis que vous appréciiez la flexibilité et la simplicité de notre application, ainsi que la qualité de notre support. Votre retour sur la réactivité et la clarté de notre équipe nous fait très plaisir. Merci encore pour votre recommandation! 💞

March 5, 2025

My experience with Customily Product Personalizer has been excellent so far. It’s a very handy tool and incredibly easy to integrate with our webshop. The support team is fantastic—they respond quickly and provide professional assistance whenever needed.

We’ve been searching for a design tool for two years, exploring options from India to Vietnam to Poland, but Customily is by far the best we’ve come across. We’ve been using it for a week now, and it has exceeded our expectations. We have no regrets about choosing this app.

Of course, there’s always room for improvement, and some functionalities are still missing. However, the good news is that updates are rolled out regularly, which shows their commitment to improving the tool.

Overall, I highly recommend Customily Product Personalizer to anyone looking for a reliable and user-friendly product personalization solution!

B2ctelecom
Netherlands
6 months using the app
Customily replied March 10, 2025

Thank you for your wonderful review! 💜
We're thrilled to hear that Customily has been the best solution for your store after such an extensive search. Our team is dedicated to continuous improvement, and your feedback helps us refine and enhance the tool even further. If you ever have suggestions or need assistance, we're here to help.
Happy customizing! ✨