Reviews (279)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this is a powerful solution for advanced product customization, including conditional logic, custom forms, and thousands of variations with real-time previews that boost confidence and conversions. They use it across many product types and find it worth the investment despite a learning curve. Many praise its flexibility, ongoing feature updates, and clean front end, and describe support as exceptional with hands-on onboarding and troubleshooting.
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It's a good app, makes things super easy to sell by offering personalized products. Good speed and easy to use.
This is a great tool for those offering simple personalization and customization. Just the right tools, and it's right priced. I've been in the product customization software industry for many years with a higher priced competitor, not on the app store, and the feature set here is almost comparable. In fact, I would choose this over that for what I am doing.
Some areas that could use improvement:
Profanity Filtering - We could use an integration or home grown solution that is more foolproof.
Multiple product perspectives - more complex personalization would require multiple views of the product.
Color Swatches in Options Sets generated from a Color Library - a bit cumbersome to have to build swatches for the front-end UI (Option Set) separately from the template library. Swatches could be generated from the color library that is referenced in a template for the Option Set. This would save quite a bit in setup time.
Thanks for your review and feedback!! :)
Every piece of information from our users helps us to keep improving and developing new features!
Regarding your ideas, the third one about the color swatches generated from a library can actually be done ;) our support team will contact you to show you how to do it!
Thanks again for your trust and support!
After a conversation with the company's CEO, the service was excellent, and they always listened. Great service, and without a doubt, I will recommend their software.
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Thanks for your feedback!
Our live support was offline for a couple of days, but will be back tomorrow!
I believe there was a typo error there, but don't worry that it won't be down until mid-April ;)
Having said that, we're sorry that you feel that way now, but rest assured that our support team is great and will help you with anything you need!
If you don't want to communicate via email or live chat, you can also ask our team for a training session and they will happily jump into a call with you to teach you everything about Customily!
Customily is a fantastic app that provides an excellent solution for businesses looking to offer personalized products to their customers. The app is incredibly user-friendly and easy to navigate, making it simple for even the least tech-savvy individuals to set up and manage their own product customization options.
One of the things I love most about Customily is the wide range of customization options it offers. Whether you're looking to offer customized apparel, phone cases, or home decor items, Customily has everything you need to create unique, one-of-a-kind products that your customers will love.
In addition to its impressive customization capabilities, Customily also provides excellent customer support. The team is always available to answer any questions or concerns, and they are quick to respond and resolve any issues that may arise.
Overall, I would highly recommend Customily to any business looking to offer personalized products to their customers. With its user-friendly interface, extensive customization options, and excellent customer support, Customily is truly the best app of its kind on the market today.
I would love to give this app a 5 star. It is amazing. However, I taught myself to use it and they have terrible help videos to get you started. It is really geared towards businesses that use print on demand services, however, we decorate all of our items and fulfill them in house. It does work great for us but you will have to figure it all out on your own. Also, I asked customer service to help and they told me completely inaccurate information that I later had to correct on my own to make it work. Just be prepared to spend A LOT of time working on this to make it work correctly. It is far from a plug and play app.
Thanks for your review Emily!! :)
We're sorry to read that you felt left out on your own! We offer one-on-one training sessions, so if you ever need help again please know that we have that channel available. Don't hesitate to ask for it, we'd love to help you with whatever you need!
Having said that, thanks for your suggestions, we're already working on new onboarding videos to make things easier for users that don't use print-on-demand services!
Customily is currently the best app for selling personalization.
The customer support is good, but it would be even better if everything could be fixed and supported faster.
Anyway, thanks to the team!"
Thanks for your review! Your feedback helps us to improve our services :)
We will work harder to provide faster support during VietNam business hours!
Tried to reach out for creating a product for our business as no one in the team knows how to finish the customization， and it is urgent for us， received the answer 10 hours later, and told me they are going to charge extra. Don‘t know if this is normal, yet Sounds not cool.
Hello Kai, Cecilia here. As I mentioned in our conversation, I’m really sorry for your bad experience. I’m confident though that our team did make that product for you and it lives up to your expectations :)
We are happy to still have you as a customer, in spite of this misunderstanding. As we mentioned over email, our service does not include configuring products for our customers (with over 3500 customers, and selling more than 2 million products, that would be impossible!). Still, we are happy to help whenever we can.
Anyway, I believe your products are working just as you want them to, which is what's important! If you need more help you know where to find us.
I am new to the app and trying to figure it out. Many components. I think once I adjust to it, I will love it.
Thanks for your review! :) We're so happy to have you on board!
Remember we have several support channels to help you through your initial steps! From email, to live chat, and live sessions twice a week! Don't hesitate to ask for assistance if you need it, we're here to help you! ;)
Yes Customily might seem overwhelming at first with all of it's amazing tools and features but nothing compares to their support staff. I have reached out to them several times while I am learning their app so much so I think we all know each other on a first name basis. They have been nothing but patient and super helpful with every one of my chats. Thank you all for such an amazing product and team to back it up!
Thanks for your kind review! :D We're happy that you like our product and our team has been helpful!
We work hard every day to help all of our users understand how Customily works so you can make the most of it, and will surely continue to do so! :)
A bit of a learning curve, but help was always responsive, answering my questions and sometimes digging in to our listings and making some corrections directly in our content. The extensive help library is excellent.
Thank you for your review! Your support motivates us to keep working and be better!
We're always available for assistance if your need it, you know how to reach us :D
