Reviews (279)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for advanced product customization, including conditional logic, custom forms, and thousands of variations with real-time previews that boost confidence and conversions. They use it across many product types and find it worth the investment despite a learning curve. Many praise its flexibility, ongoing feature updates, and clean front end, and describe support as exceptional with hands-on onboarding and troubleshooting.

October 17, 2022

Customily is far and beyond the best designer tool available on the market. There's a fine line between ease of use, customer UX, and sales conversion -- customily strikes the perfect balance. we went through multiple tools before finally landing on Customily. Highly recommended

TrophySmack
United States
Over 1 year using the app
Customily replied October 18, 2022

Thanks for your awesome review and recommendation :) we're happy to have a company like yours in our family! Let's keep growing together!!

October 17, 2022

Customily is perfect for our customers to design in real time, know what they are getting, and increase our production efficiencies. And the best part is their continuous improvements and new features- excited for what's to come!

Fantasy Champs
United States
Over 1 year using the app
Customily replied October 18, 2022

Thanks for your review and support! :)
We'll definitely keep working hard to develop new features for our awesome users!!

October 18, 2022

Seriously, the best customer service I've ever encountered!! We've been searching for months to find the right personalization app and this is by far the most user-friendly. Customily reached out right after we downloaded it to help us with setting up templates and more. Jose went above and beyond helping us set up our store front for customers to personalize our bags. I would honestly consider us friends at this point. He emails back right away and is always there when I need it. PLUS Customily has a really great YouTube channel if you get stuck. So far we love the app and would recommend :)

OTG|247
United States
2 months using the app
Customily replied October 19, 2022

Thanks for your kind review :)
We're happy to be of help and that you're enjoying our app! And yes! Jose is the best! ;)

November 11, 2022

I needed to get in touch with Customily as I had a problem which I required help for. They were super fast at getting back to me and made sure my problem was solved. I really enjoy working with Customily to offer the personalistion to our products.

Wanderlust Life
United Kingdom
10 months using the app
Customily replied November 11, 2022

Thanks for your review! ;)
We're happy to help you! Our amazing support team is always ready to assist our users so they can make the most of our app! :)

Edited November 16, 2022

They haven't updated to the new Printful API token after months.. Edit: They have since corrected this.

Own Your Stigma
Canada
16 minutes using the app
November 26, 2022

We've been using Customily for a few months now. While it definitely takes some time to learn how it works, it is a powerful app and the support is phenomenal. We will continue using the app and learning more about it, we are overall very happy with it. The only downside may be that the usage fees are a little high, probably only for countries with weak currencies though. Other than that, thanks to the team for proving such great support!

Pawsome Prints
South Africa
4 months using the app
Customily replied November 28, 2022

Thanks for your kind review! We're happy to be of help, our support team will continue to assist you with everything you need so you can make the most of our app! :)

November 30, 2022

This App is the perfect addition to our store, the team was fantastic at fixing any issues we've had. I would definitely recommend!

https://britishmade.gifts/
United Kingdom
16 days using the app
Customily replied November 30, 2022

Thanks for your review and recommendation! We're happy to be of help and hope to continue working together for a long time! :)

December 2, 2022

Excellent App!!! Flexible! Have a ton of features! great for any size business!! I would recommend this app for everyone.

My Sign Center, Inc
United States
About 2 months using the app
Customily replied December 2, 2022

Thanks for your review and recommendation!
We're happy to know you're enjoying it! :) let's keep working together!

January 3, 2023

Một ứng dụng rất hay, hỗ trợ của team thì rất nhiệt tình. Cám ơn team rất nhiều. Sẽ luôn ủng hộ! Thanks.

INFINI.Tee
Vietnam
5 months using the app
Customily replied January 3, 2023

Cảm ơn vì đánh giá tốt của bạn!
Chúng tôi rất vui được phục vụ và mong muốn tiếp tục hợp tác, hỗ trợ bạn trong năm nay! Nếu bạn cần hỗ trợ thêm, xin vui lòng liên hệ cho chúng tôi.

January 11, 2023

This is a great app if you are looking to offer personalized products that customers can design from your website. They have some of the best support who will help you get up and running every step of the way. I have been very happy with my experience with this company and it has been one of the best options for this feature that I was able to find. I definitely recommend checking out Customily.

FOTO
United States
Over 1 year using the app
Customily replied January 11, 2023

Thanks for your kind review and recommendation!
We're happy to be of help to you and we will continue to assist you whenever needed :) thanks for your trust!