Reviews (279)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for advanced product customization, including conditional logic, custom forms, and thousands of variations with real-time previews that boost confidence and conversions. They use it across many product types and find it worth the investment despite a learning curve. Many praise its flexibility, ongoing feature updates, and clean front end, and describe support as exceptional with hands-on onboarding and troubleshooting.

Edited June 22, 2022

Excellent service. My issue was resolved in the hour. We've been using Customily for nearly a year now to offer personalization of our sustainable mailers and stickers.

Friendly Mailer
Canada
About 1 year using the app
Customily replied July 8, 2022

Thanks for your kind review :) we're grateful for your trust during all this time. Don't hesitate to reach us if you need help with anything!

July 7, 2022

This app has allowed me to solve an issue with custom designs for my products. It works well even though you have to adapt to the app as it will not adapt to you. It will take you a bit of trial and error before figuring out how to use it. There are still a few bugs here and there but it looks like they are improving the app constantly. Happy to work with them. I recommend it.

Lovely Stickers
France
8 months using the app
Customily replied July 8, 2022

Thanks for your kind review, we're happy to work with you as well :)
We'll definitely keep working to make our app better.
Don't hesitate to contact us if you need help with anything!

July 8, 2022

It's been a game changer for us. We're pushing the system pretty hard and there's always room for improvement, particularly with bulk capabilities, but we love this app and it's an important part of our buying experience now. Also, they've been good to work with and are responsive, for which we are also grateful!

Conquest Maps LLC
United States
4 months using the app
Customily replied July 8, 2022

Thanks for your kind review! :) We'll definitely keep working hard to make the app better for our users! We're happy to be helpful to your business, if you need help don't hesitate to contact us!

July 12, 2022

I've tried a few different customization apps before Customily. Some were ok, some were not great and all had way too much to learn for someone running their own Ecom site. Customily platform has been great but most important and this is the biggest reason to use Customily is the support. They literally walk you step by step setting your listings, creating your templates, etc. Jose has been absolutely amazing, and with out a doubt, everyone should give Customily a go, for any type of customization products.

Oezzo
United States
28 days using the app
Customily replied July 12, 2022

Thanks for your kind review and for your trust in us so far :) we're happy to work with you too!
If there's anything else we can help you with, you know how to reach us ;)

July 27, 2022

I used this app to create custom puzzle options for our website, Jose was very knowledgeable and helpful.

TEST-Whitemountainpuzzles.com
United States
About 2 months using the app
Customily replied August 8, 2022

Thanks for your kind review! We're happy to know that Jose has been helping you so much. If you need more assistance don't hesitate to ask!

August 5, 2022

We have been using this app long before coming over to Shopify. I was worried about how the transfer would work and if would we have the same performance and results. We have! Our templates transferred over perfectly and the Shopify app works great. Great app for creating product customizations. Highly recommend.

Fenix Lighting
United States
3 months using the app
Customily replied August 8, 2022

Thanks for your review!! :)
We're happy that everything worked great. Thanks for your trust during all this time, let's keep growing together!

August 10, 2022

The app and support are great. Because the app has so many features there is a long learning curve but once you figure it all out there is so much you can do with the app. Customers love seeing what their personalization will look like.

Shadow Breeze
United States
7 months using the app
Customily replied August 11, 2022

Thanks so much for your review! We're happy to know that our Support Team has been of help to you and that your customers love seeing the live personalizations! That's what we want! :D

August 15, 2022

AMAZING support! This app is a little complex at times, but their support team is incredible, and really goes above and beyond to help. Highly recommend this app!

Happy Box
United States
3 months using the app
Customily replied August 16, 2022

Thanks for your kind review! :)
We're super happy to be of help and to assist you with anything you need to make the most of our app!
You know how to contact us if you need further help ;)

August 16, 2022

I used this app to help us with customization and it is exactly what we are looking for and even better. As an added bonus, the Company's support is so amazing! It exceeds our expectations by a lot! Definitely recommend this app to anyone wanting a live preview for their customization products.

LuxeDesigns
United States
2 months using the app
Customily replied August 16, 2022

Thanks for your kind review! :)
We're happy to work with you and to know our team has been of help!
If you need further assistance you know how to contact us! :D

August 29, 2022

If you need a customizable product, I can't recommend anything better than Customily. Not just because of the set of features they provide, moreover their support, that is so critical with a tool like that. I never had an issue that I didn't get their full attention and best care, so friendly, speedy and professional. From the get go, to even a year in, still super happy. Thank you guys!

Tres Colori Jewelry
United States
10 months using the app
Customily replied August 29, 2022

Thank you for your kind review! We're super happy to be working with you and that you find our support so helpful :)
Let's keep growing together!