Reviews (279)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for advanced product customization, including conditional logic, custom forms, and thousands of variations with real-time previews that boost confidence and conversions. They use it across many product types and find it worth the investment despite a learning curve. Many praise its flexibility, ongoing feature updates, and clean front end, and describe support as exceptional with hands-on onboarding and troubleshooting.

November 12, 2024

Very nice app and support! :)

Stilnest
Germany
About 2 years using the app
Customily replied November 13, 2024

Thank you so much for your review! 😊 We're happy that you're enjoying the app and that our support team could help. If you ever need assistance, we're here for you!

June 21, 2024

Customily is an amazing personalization app. You can do anything you want with it.

So, so, sooooo powerful!

Family Gift Mall
United States
Over 1 year using the app
Customily replied June 24, 2024

Thank you for your review! We're happy to know that you're enjoying Customily and finding it powerful and versatile. If you ever have any questions or need assistance, don't hesitate to reach out. Happy customizing!

April 18, 2024

Our experience with Customily has been exceptional. The user-friendly interface streamlines our customer support processes, while their unparalleled customer service ensures our team has the resources necessary to achieve success.

The Walking Dead Shop
United States
About 1 year using the app
Customily replied April 22, 2024

Thank you for sharing your positive feedback! :)
It's fantastic that our app has helped streamline your customer support processes and that our customer services have met your expectations.
We'll keep working hard to make the personalization journey as smooth as possible for our users!
If you need help with anything don't hesitate to let us know!

August 2, 2023

Most professional team we have ever dealt with particularly Mr. Jose! Bro you are real Gem. Just Amazing <3

Savona Living
United Kingdom
9 months using the app
Customily replied August 3, 2023

Thank you for your fantastic review! We're delighted to hear that Jose and our team provided you with a professional and amazing experience. Your kind words mean the world to us. Looking forward to serving you again soon!

August 4, 2023

I am just beginning with customization. Being new, I was amazed with their support staff. They reached out to offer assistance which meant alot. After going through their training, I feel really good about joining their community of users. Looking forward to working with the Customily team.

The Shoppers Outlet
United States
About 1 month using the app
Customily replied August 7, 2023

Thank you for sharing your feedback about your experience with Customily as a new user!
We're thrilled to know that our support staff made a positive impact on your journey. We're confident that as you progress through our training and explore the customization possibilities, you'll feel even more confident and excited about working with our platform. Our team is here to assist you every step of the way, and we can't wait to see the amazing creations you'll come up with.

Thank you again for choosing Customily. We look forward to working closely with you and making your customization journey an enjoyable and rewarding one!

December 8, 2025

I got my beginnerscall with Customily. It was awesome!! Jose explained and showed me what is possible with the personalizations wishes I want for my store. Their help, support is a big ! 10+ .

ZELUNI
Netherlands
About 1 year using the app
Customily replied December 10, 2025

Thank you for the amazing review! We're thrilled to hear your beginner’s call went so well and that Jose was able to guide you through all the personalization possibilities for your store. We're here anytime you need help as you keep building 💜

August 21, 2025

Ngoc has been very supportive and professional. I really appreciate the clear explanations and fast help. The communication was friendly and easy to follow, which made the whole process smooth.

Styon
Germany
7 months using the app
Customily replied August 21, 2025

Thank you for the great feedback! We’re so happy to hear that Ngoc provided clear, professional, and friendly support that made everything smooth for you. We’ll be sure to share your kind words with him!
If you need more assistance, don't hesitate to reach out!

June 10, 2025

La atención con Jhofre ha sido excelentísima, explica muy bien y realmente me siento acompañada en el proceso de programación para mi Marca... Me encanta y lo super recomiendo. Gracias Jhofre eres GENIAL

nenagosling
Venezuela
11 days using the app
May 19, 2025

Helped a lot to customize and personalize the products in my shop. Very friendly service. The support team always answers very quick and is ready to help.

KONDI PRINT
Germany
About 1 month using the app
May 5, 2025

Muito Bom o app, e o atendimento é excelente. Sempre atenciosos.

i-animals
Brazil
27 days using the app