Reviews (278)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for advanced product customization, including conditional logic, custom forms, and thousands of variations with real-time previews that boost confidence and conversions. They use it across many product types and find it worth the investment despite a learning curve. Many praise its flexibility, ongoing feature updates, and clean front end, and describe support as exceptional with hands-on onboarding and troubleshooting.

March 27, 2025

great job, The customer service was very patient, they help us a lot, thank you so much.highly recommend!!!

Yourphotosocks
China
22 days using the app
Customily replied March 31, 2025

Thank you for your kind words! 😊 We're happy to hear that our customer service team was able to help. If you ever need anything else, we're always here for you. Thanks for the recommendation! 🚀👏

February 26, 2025

Customliy's customer service is the best I've ever worked with, especially Brian from the team, the careful guidance and tireless time and time again to record videos to teach me, they are worth it, I highly recommend customliy!

RYNEXS
United States
6 months using the app
Customily replied February 28, 2025

Thank you so much for your kind words! 💜
We're happy you had a great experience with our customer service team, especially Brian. We always strive to provide the best support possible, and it’s wonderful to know that our guidance was helpful to you. If you ever need anything else, we’re here for you.
Happy customizing! 😊

February 24, 2025

Très réactif dans le support, a su apporter une solution efficace avec une vidéo explicative.

IMAGINE
France
About 2 months using the app
Customily replied February 28, 2025

Merci beaucoup pour votre retour ! 😊 Nous sommes ravis de savoir que notre support a pu vous apporter une solution efficace avec une vidéo explicative. N’hésitez pas à nous contacter si vous avez besoin d’aide à nouveau. Bonne personnalisation ! 🎨🚀

January 9, 2025

I had an amazing experience with Customily's support team, thanks to Julietta! She quickly resolved my issue and was incredibly kind and professional throughout the process. Her assistance exceeded my expectations, and I truly appreciate her dedication to helping customers. Highly recommend their service!

Pura Creative 💎
Italy
3 months using the app
Customily replied January 10, 2025

Thank you so much for your wonderful review! We're delighted to hear that Julieta provided you with such excellent support. We'll be sure to pass along your kind words to her.
At Customily, we’re committed to providing exceptional service, and it’s great to know we exceeded your expectations. Your recommendation means a lot to us! 😊

December 16, 2024

Cette application est parfaite pour une personnalisation poussée de produits. De plus le service client qui est vraiment efficace et réactif. Je recommande fortement !

Marinotte Design
France
About 1 month using the app
Customily replied December 17, 2024

Merci beaucoup pour votre avis positif ! 😊 Nous sommes ravis que notre application réponde parfaitement à vos besoins en matière de personnalisation de produits. Un grand merci également pour vos mots sur notre service client, nous faisons toujours de notre mieux pour vous accompagner efficacement. 🚀 N’hésitez pas à nous contacter si vous avez d’autres questions ou besoins. À très bientôt !

Edited November 23, 2025

Great support - Julieta was a big help to our team. Thanks!

Lelafine
Denmark
About 1 year using the app
Customily replied December 2, 2024

Thanks for your review! If you need assistance don't hesitate to reach us, we're here to help! 💜

Edited April 2, 2025

I'm really impressed with how responsive they are.
They listen to suggestions and make them a reality.
The support is responsive and very helpful.
I have nothing but good things to say about Customily!

medgravyr
Sweden
About 1 year using the app
Customily replied November 7, 2024

Thank you for your review! 😊 We're so glad to read you're enjoying the app and finding our support helpful. If you ever have questions or need assistance, we're here to help!

October 9, 2024

Really good customer support that fixes almost any issue within a good time.
Also a great community where suggestions from customers (us) is taken seriously and being evaluated ...and if possible implemented in the tool.
Also a great tool to work with

Vasaboden
Sweden
About 2 months using the app
Customily replied October 10, 2024

Thank you so much for your review! 😊
We're happy to know that you've had a positive experience with our customer support and that you find value in our community.
We take every suggestion seriously, and it's great to read you appreciate that. We're constantly working to improve the tool, and your feedback plays a huge part in that.
If you need anything else, we're here to help!

May 2, 2024

Den besten support den ich bis jetzt gesehen habe der hammer

Trigárdon
Germany
9 days using the app
Customily replied May 3, 2024

Vielen Dank für Ihre freundlichen Worte!
Wir freuen uns sehr zu hören, dass Sie so positive Erfahrungen mit unserem Support-Team gemacht haben. Wenn Sie in Zukunft Hilfe benötigen, zögern Sie nicht, uns zu kontaktieren. Wir sind hier, um zu helfen!

December 14, 2023

Parece que esta aplicación se hizo exactamente para cumplir nuestras necesidades, nos gusta bastante y estamos emocionadas por sacarle todo el provecho! Tiene todo lo que hemos querido personalizar y más! Gracias equipo Customily

TheFace
Mexico
26 days using the app
Customily replied December 15, 2023

Gracias por compartir tus comentarios positivos! Nos encanta saber que están satisfechos con nuestra aplicación!
Estamos aquí para ayudarlos en cada paso del camino, así que si alguna vez tienen preguntas o sugerencias adicionales, no duden en ponerse en contacto con nosotros. Esperamos seguir cumpliendo con sus expectativas y superarlas en el futuro! :)