Reviews (278)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for advanced product customization, including conditional logic, custom forms, and thousands of variations with real-time previews that boost confidence and conversions. They use it across many product types and find it worth the investment despite a learning curve. Many praise its flexibility, ongoing feature updates, and clean front end, and describe support as exceptional with hands-on onboarding and troubleshooting.

Edited November 5, 2024

Super profesional!!

Lafloid
Spain
9 months using the app
Customily replied October 22, 2024

Thank you so much! Your review means a lot to us! 💜
If you need help with anything don't hesitate to contact us again!

Edited November 14, 2025

I've been using Customily for more than a year now in two different stores. It's a solid product and helps us get sales from customers once they have seen a preview of what their personalisation will look like on the product, These customers otherwise wouldn't have ordered from us. We've had issues where we needed support from Customily and they were able to resolve these issues for us - my recommendation for Customily team is to add more support members so the resolution is even faster but I think that will happen naturally over time. In my dealings with their support team, I could see they take high level of accountability in their work and thats always reassuring if the app is critical to your business. Thanks Customily.

Vemzy US
United States
About 2 months using the app
August 13, 2026

Working with Jose and the Customily team has been great. Communication has always been spot on, but what I probably appreciate the most is the support.

We’ve had a few unique situations with some of the products we’ve worked on, and instead of just telling us what the software can or can’t do, their team actually helps us figure out a solution. That’s a big deal for me.

The product itself can handle a lot, especially when you’re dealing with more complex personalization. But having the team there to help you actually get the personalizer set up the way you need it is what really separates them.

Customily is definitely going to be my go-to for product personalization moving forward, whether it’s for something I’m working on directly or for one of my agency clients.

iSpecialize
United States
4 minutes using the app
Customily replied August 14, 2026

Thank you so much for this thoughtful review! We’re thrilled to hear that Jose and the team have been able to help you find solutions, especially for those more unique and complex personalization projects. That hands-on, problem-solving approach is exactly what we strive for.

It means a lot to know that Customily has become your go-to solution, both for your own projects and your agency clients. We truly appreciate your trust and look forward to supporting many more projects together! 💜

October 19, 2026

This is a great app so far! Josema Rodriguez has been amazing to work with and so very helpful. Without him i'd have been lost so thank you for your time!

Port and Wake
United States
29 days using the app
Customily replied October 19, 2026

Thank you so much for your kind review! 💜
We’re so glad Josema has been able to guide you through the process and make getting started with Customily easier. We’ll be sure to share your kind words with him!
We're always here whenever you need us, and we can't wait to see what you create with Customily!

May 12, 2026

This is a great app for your website! The staff are extremely helpful and knowledgeable. They helped me incorporate the app and its features effortlessly onto our website.

THE Socks
South Africa
3 months using the app
Customily replied May 12, 2026

Thank you for the wonderful feedback! We truly appreciate you taking the time to share your experience! 💜

April 10, 2026

Flor m'a été d'une grande aide, rapide et efficace.

CælCulture
France
2 days using the app
July 28, 2024

Keine gute Nutzererfahrung. Dann besser bei Teeinblue bleiben...

WAUZY
Austria
About 7 hours using the app
Customily replied September 17, 2024

Hello, we tried to reach you several times but we had no response.
First of all, we're sorry to read that your experience wasn't as expected.

We noticed that you only used our app for a couple of hours, which is a really short time to fully understand Customily's potential. We're confident that if you give us a little more time, you could change your mind about us and what you can achieve with our app!

If you ever want to try again, we'll be more than happy to assist you. We strive to improve and provide the best user experience possible for our users, and you won't be an exception!
We hope to see you back soon!

September 30, 2026

If you’re serious about personalized products, Customily is worth it.

I genuinely cannot say enough good things about Customily—both the app itself and the team behind it. The level of customization this platform makes possible is incredible. You can build sophisticated personalized products, connect with external APIs, generate custom imagery, control what customers see versus what they ultimately receive, and fine-tune so many small details that I honestly didn’t even realize were possible when I started.

What impresses me just as much as the technology, though, is the support. Brian, the head of the support team, recently helped me with a particularly complicated setup and went completely above and beyond. He didn’t just send me a generic help article or point me in the right direction. He took the time to understand exactly what I was trying to accomplish, worked through the problem with me, found a solution, and even created a video walking me through the process so I could understand how to do it myself in the future.

And this hasn’t been a one-time experience. On a previous issue involving a more complicated technical/code-related change, I was able to securely grant their team access to my Shopify store, and they actually went in and did it for me. They didn’t leave me trying to decipher code or figure out a technical problem that was beyond what I knew how to do—they took ownership of it and got it done.

That level of support is incredibly rare.

Customily also has extensive documentation and learning resources, which makes a huge difference when you’re building something more advanced. The entire platform feels like it was created by people who genuinely understand the little details involved in selling personalized products. There are so many thoughtful capabilities built into it that you only begin to appreciate once you start creating more sophisticated products.

There may be cheaper or simpler apps out there, but if personalization is an important part of your business and you want the flexibility to create things that go beyond the ordinary, Customily is absolutely worth the investment. More importantly, you’re working with a team that is responsive, knowledgeable, reliable, and genuinely invested in helping you make your idea work.

When I choose software for my business, I’m not only looking at features. I want to know that the company behind it will actually be there when something goes wrong or when I’m trying to accomplish something complicated. Customily has demonstrated that to me more than once.

It doesn’t feel like just another Shopify app—it feels like having a technology partner behind your business.

Fantastic platform. Outstanding team. Exceptional support. I could not recommend them more highly.

Keepsake Parade
United States
23 days using the app
Customily replied October 1, 2026

Thank you so much for this incredible and thoughtful review! 💜 We’re happy to hear that Customily has become more than just an app for your business, but a true technology partner.

It’s especially wonderful to hear about your experience with Brian. Taking the time to understand complex setups, find solutions, and make sure you know how to manage them going forward is exactly the kind of support we strive to provide.

Your trust in both our platform and our team means a lot to us. Thank you for recognizing the work that goes into our features, resources, and support, and for recommending Customily so highly.

We’re excited to keep helping you push the possibilities of personalization even further! 🚀

October 3, 2025

This is a fantastic app with tons of customization options, though it does come with a steep learning curve. What really makes the difference is the support team, they’re patient and helpful every step of the way.

I especially want to thank Flor (Florencia), who went above and beyond. She instantly solved a mockup issue that other reps had to escalate, and even took extra time after our chat to fix a complex design logic problem and follow up with me by email. That kind of dedication is rare and truly appreciated!

I actually tried to leave this note in the chat review, but the page refreshed, so I’m leaving it here instead. Thanks again Flor, and thanks Customily, for the great support and app!

EntangleTies™
Netherlands
2 days using the app
Customily replied October 6, 2025

Thank you so much for your amazing feedback! We’re delighted to hear you’re enjoying Customily and truly appreciate your patience as you get familiar with all the features. It’s wonderful to know our support team made a difference along the way, especially Flor! We’ll make sure she sees your kind words, we’re so glad she was able to solve your issues and go the extra mile for you.
Thanks again for taking the time to share your experience! 💞

September 30, 2025

Прихована кнопка відміни підписки, не можливо знайти! ви бере 9 днів безкоштовних, і як що вам не сподобалось то ви просто не можете відписатись

OMG Point
Poland
30 minutes using the app
Customily replied November 6, 2025

Нам шкода чути, що у вас виникли труднощі з скасуванням пробного періоду. Для уточнення: підписки на Customily повністю керуються Shopify, включно з безкоштовними пробними періодами та їх скасуванням. Ви можете відписатися у будь-який момент безпосередньо через ваш обліковий запис Shopify, натиснувши Додатки → Customily → Видалити до завершення пробного періоду — це одразу зупинить будь-які майбутні списання.

Ми розуміємо, що цей процес може бути заплутаним, і наша команда завжди готова допомогти вам крок за кроком, якщо буде потрібно.