Reviews (278)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this is a powerful solution for advanced product customization, including conditional logic, custom forms, and thousands of variations with real-time previews that boost confidence and conversions. They use it across many product types and find it worth the investment despite a learning curve. Many praise its flexibility, ongoing feature updates, and clean front end, and describe support as exceptional with hands-on onboarding and troubleshooting.
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The app does an amazing job with great customization features. The support team is very responsive and professional. Good job!
Hi! Thank you for your nice words! I'm sorry you find it difficult at the beginning but happy to hear you got the hang of it eventually :)
We are always working on new ways to guide our customers through their first steps, so your feedback is super valuable!
Let us know if we can help you with anything else. 😊
Martina | co-founder
Customily is an excellent app for customization. It took me a few days to learn how to use it, but it wasn't too difficult. It meets most of the logic that I need to diversify the customizations. The support team is fantastic. They respond to my emails within a business day or less and resolve most of my issues. Highly recommend this to meet a specific need on any personalized product!
Customily is a fantastic app that provides an excellent solution for businesses looking to offer personalized products to their customers. The app is incredibly user-friendly and easy to navigate, making it simple for even the least tech-savvy individuals to set up and manage their own product customization options.
One of the things I love most about Customily is the wide range of customization options it offers. Whether you're looking to offer customized apparel, phone cases, or home decor items, Customily has everything you need to create unique, one-of-a-kind products that your customers will love.
In addition to its impressive customization capabilities, Customily also provides excellent customer support. The team is always available to answer any questions or concerns, and they are quick to respond and resolve any issues that may arise.
Overall, I would highly recommend Customily to any business looking to offer personalized products to their customers. With its user-friendly interface, extensive customization options, and excellent customer support, Customily is truly the best app of its kind on the market today.
This app has been a feature we have longed for in our business. It has made our wholesale and everyday customers feel more involved with our brand and catered to. Additionally the developers and techs involved are so attentive and patient even with the smallest questions. Given time they come up with creative solutions and have made an app that we will continue to work with. Thank you!
Thank you for your kind words! We're thrilled that you're making such good use of our app, that's what we aim for! :)
We'll keep working hard to deliver the best solution for our users!
great integration and such a variety of options to add to products. Customer support is great to work with as well if you need them
Thanks for your review and support! :) It's a pleasure to work with you too!
If you need assistance with anything don't hesitate to contact our team again, we'd love to help you!
This app is not that good:
1. this app is my second time using it. I looked at it as having a 9 day trial left, but it turned out to be a straight up charge. Not a good way to unsubscribe and get charged.
2. it's not cost effective and the clips in the library are old. Requires you to buy or design clips from somewhere else.
3. the clips in the library in the app cannot be deleted, and after I accidentally deleted them, they can only manually add them one by one. It can't be reset either. I appreciate the efforts of their staff. But it seems like their company is powerless on this issue.
4. even though I paid for it and have only been using it for a couple of days, I can't use it at all due to deletion of libraries. Which means I'm not actually using it at all. I paid the full fee. I had a problem and they couldn't fix it immediately.
Doesn't matter
Goodbye ...... never again!
We’re really sorry for the frustration. Billing is handled by Shopify, and charges begin after the trial ends, which is noted in our listing and welcome emails.
Our plan includes a wide range of free clipart, plus the option to upload your own, and we’re already working on improving the process to restore deleted assets more easily. Although this wasn’t the right fit for you, we truly appreciate your recognition of our staff’s efforts and your feedback, which helps us continue to improve. You're always welcome to try our app again in the future!
Incredible service! Explains things clearly and is super helpful.
Thank you for your kind words! We’re so glad to hear that our team was clear, helpful, and made your experience a great one. We’re always here if you need anything!
It was great!
Much too expensive for a personalization App!
Julieta is awesome!! He was so patient with helping me and so easy to work with. He cleared up so much of my frustrations!! 5 stars!!
Thanks for your support! We're happy to be of help, Brian is the best! ;)
If you need further assistance don't hesitate to let us know! :)
