Reviews (278)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this is a powerful solution for advanced product customization, including conditional logic, custom forms, and thousands of variations with real-time previews that boost confidence and conversions. They use it across many product types and find it worth the investment despite a learning curve. Many praise its flexibility, ongoing feature updates, and clean front end, and describe support as exceptional with hands-on onboarding and troubleshooting.
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Customily is a fantastic tool for customizing products on Shopify. It does take some getting used to at first, but every issue I ran into was easily solved thanks to their countless help videos, tutorials, and the very thorough help section on their website.
Once you get the hang of it, the platform really shines and adds a ton of value to your store. Highly recommend!
Thank you for the wonderful review! We’re glad to hear that our tutorials, videos, and help center were useful as you got started. It’s great to know that once things clicked, Customily brought real value to your store. We truly appreciate your recommendation and are excited to keep supporting your success! 😍
Was not pleased with the app. Specifically the process of adding products and how to make them customizable. I contacted support and asked how to cancel my subscription while still in my free trial. Henri, the support person, didn't listen to anything I said. Told me my trial was over, I'm currently still in the trial, and also didn't listen to anything I said about why i dislike this app. He just said to keep using it and they can teach me how to use it...
So, to sum it up, the processes you use in the app suck (yes I watched the tutorials), and support doesn't want to help you and has no idea if you're in your free trial or not
Great program to personalize your POD products. They even have premade designs that are easy to make your own, too! Some of the aspects take a little learning, but they provide tons of tutorials and videos on you tube to help you find your way. It's so worth it to learn because the finished products are amazing and customers love the attention to detail.
Thank you so much for your wonderful feedback! 😊
We're glad you're enjoying our personalization features and premade designs. We understand that there can be a bit of a learning curve, and it’s great to know our YouTube tutorials have been helpful. We keep working hard to make Customily the best possible!
Our team is also always available for assistance, so if you ever need anything, we’re here to help. Happy customizing! ✨
Once you learn how to use this program it's not that difficult and you'll be happy that you took the time to figure out how to use it. There is a learning curve but I have had nothing but great interaction with their representatives. My questions have all been answered quickly and with patience I sometimes didn't deserve with the silly questions I might be asking. If you want to customize products, this is the way to go. Once you set it up, you're done. Give it a try. I don't think you'll regret it.
Thank you so much for your review! 💜
We're happy to know that you had a positive experience with our app and our support team. Your kind words motivate us to keep delivering excellent service. We're delighted that you're enjoying the customization options, and we hope the app continues to meet your needs.
Thanks again for recommending us!
The customer service is top bar. So helpful and knowledgable, willing to spend the time to get things sorted. Thank you!
Thank you for the wonderful feedback! We’re so glad to hear our team was helpful, knowledgeable, and willing to take the time to get everything sorted for you. That’s exactly the level of support we aim to provide.
We truly appreciate you taking the time to share this! 💜
Jose Maria Rodriguez was absolutely great! with patience and a lot of knowledge he helped me with boarding... Thank you very much/. I appreciate your help very much
Thank you for your kind words! We’re so glad to hear that Jose was able to make your onboarding experience smooth and helpful. We’ll be sure to share your feedback with him; he’ll be thrilled to know his patience and expertise made a difference! 😊💜
The Customily support team is excellent. I can get help from knowledgeable staff members via Zoom easily, and I have used it several times. They will add a product or walk you through a design challenge. The best!
Thank you for your wonderful review! We're so glad to hear that you've had a great experience with our support team and that Zoom sessions have been helpful for you. We're always here to assist with product setup and design challenges—happy customizing! 😊
Fast communication and great customer service. Really great program :), The onboarding zoom was excellent.
Thank you for your kind words! We're so glad to hear you enjoyed our fast communication and customer service. We're here to help anytime you need! 💜
Still learning the ins and outs but the app is quite powerful. Designing your own POD template is easy.
Thank you for your review! We're glad to read you're finding the app powerful and easy to use for designing POD templates. If you ever have questions or need assistance as you continue exploring, our team is here to help! 😊
Sooo much better & more user friendly than other apps I tried. Helpful support too!
Thank you so much for your kind words! We're happy that you find our app user-friendly and that our support team has been helpful.
We're always here to assist and make your experience even better. If you ever need anything else, don't hesitate to reach out! 🤗
