Data Feed Watch Shopping Feeds

Our go to app for feeds - great support and excellent tool - been using for many years on magento and our migration to shopify brings the same great features and support. Really easy to use and really easy to get what you want done. Support is just perfect, helps to fix the things you know you need but may not be sure how to do. Want some complex regex weirdness to fix something - no problem, need a dumb rule to catch some odd products, you got it, how about we rewrite your product descriptions based on some atttribute rule for some spcific products that only fall in to a specific group sometimes - hold my beer.

We've been using DataFeedWatch for over a year. We have three Shopify stores connected, each with several different product feeds for different platforms. It provides the extra configuration options we need that other feed builder apps were lacking. Some of the features we find really useful are being able to append static values to product urls, using Google Sheets for custom lookup tables (for when we want to supply different product information than what we use in our Shopify store), and dynamically setting values based on product sku/name/etc. Whenever I've had a question, their tech support is very responsive (I usually use live chat, which is very convenient). Overall we would recommend DataFeedWatch to anyone looking for a robust product feed generator.

I use DFW for three of my Shopify clients... I had to do a bit of reading to figure out how to use it. Considering that I've never used this or any feed management software before, and I figured everything out within a couple of hours, I'm pretty impressed. I've contacted their live chat support a few times and they've been super helpful - screenshots and videos make it easy to follow. I've used this to take our FB dynamic ads to the next level - super impressed with them. The only negative is that you have to get the higher agency plan if you want multiple daily uploads (otherwise it's just once every 24 hours). I think they should include it for the second tier plan too as I can't imagine any serious ecommerce advertise is going to be satisfied with feed updates once every 24 hours. Other than that, they're awesome.

Continued oversells on Amazon due to DataFeedWatch app not updating Amazon with correct inventory. Beware of their 'Amazon to Shopify order integration' - its intermittent and does not even pull basic information such as the 'shipping address' to Shopify! According to DataFeedWatch they can not pull the 'shipping address' to Shopify for orders as Amazon changed their policies - however many other integrations (such as SellBrite, Brightpearl, etc) pull the 'shipping address' absolutely fine. Other apps such as SellBrite have a good 'Amazon to Shopify order integration' and we are testing their inventory integration now. Support at DataFeedWatch is usually responsive but issues remain unresolved with no assurances that it is their priority to fix... The inventory issue has not been addressed directly in any support ticket despite lots of requests.

I've received a ridiculously positive customer service experience from Magdalena and if you read this, I hope you sleep well at night knowing how well you're looking after your customers :) In my experience, the customer support team know their system inside out and are able to perform tasks within a few clicks that one might expect only the core app developers/coders could pull off. No "I'll get back to you", no, "I'll check on that for you" etc. Instead, a deep and intricate knowledge of the workings of their product and a level of service which all other app developers can only dream to achieve. Shockingly efficent and knowledgeable staff. I cannot recommend these guys highly enough. I'm actually stunned at the skills these guys have and the tools the customer support team have at their disposal to resolve in an instant, any issue or concern that a user may have. Not only am I bowled over, but will be a customer for life. There's literally no reason to ever even consider any other app to generate product data feeds.

A/B testing works only if you have a large number of similar products in your store because they don't change the splits for the test. They just split all the products once resulting in a one-sided a/b test. The customer support does need improvement. E.g. I have tried to resolve a simple mapping issue. The first time, I had to explain the problem 2 times and had to wait 60minutes. Apparently, she just left the chat... I am still waiting. Thanks Monika ... After that, I have opened another chat with Sebastian. He basically ignore my question and gave me a link to a standard implementation and had basically no suggestions for me. It is a mapping and logic issue. This is basically your service. Magdalena is stellar helpful though and Martin has been reaching out to me regarding a well instructed on-boarding session. EDIT:
Datafeedwatch has reached out to me regarding my bad customer support experience. They were very helpful and eager to improve. Staff can have a bad day as well. 3/5 Stars! I would give more stars if the a/b testing would work.

I have been under a tight deadline to hit and test out lifestyle images on our feed. DataFeedWatch got me set up and going in less than a 48 hr. time frame. Scheduled 2 calls to ask questions and then to get fully set up. I was in constant communication via email and had great chat support.

Before this, I connected Flexify which has taken almost a full week for them to "try" and get the errors fixed and even blamed Shopify that the feed was too big and Shopify couldn't handle it. Also, they couldn't set up a different collection other than the "All" Collection. I've had a feed pulling from a collection where I have excluded product already and they wanted me to do more work to exclude products from within Facebook. Waste of time.

With DataFeedWatch, you have so much control! And they walk you through everything. I'm still in the free trial, but I doubt I will go anywhere else with how good the set up has gone and the customer support. Flexify just sent me to Shopify documentation with no solutions at all. Point is. Don't waste your time with Flexify, get set up on DFW and schedule a call.

Updating my review from 5 stars as the customer support is as good as non existent.

I sent support a request to enable variations in my listings as advised in their blog but several days have passed and zero response.

79 Euros is not a small amount and I'd expect a response within max 2 days. There are apps out there that charge far less but the support on them exists.

A shout out to Marvin for being helpful and all but the support team not responding and being non existent makes this company not pleasant to work with.

There is no way I would pay 79 Euros for non existent support, no way at all.

The feed itself is quite nice and powerful but what good is all that if support is non existent. Imagine having an issue and you get no support.

I would NOT recommend this app or company at all.

Update: Updating in response to DataFeedWatch response.
Way to vilify your customers by claiming that I didn't accept your apology. I only declined compensation as I felt I am not entitled to it as I didn't pay anything in first place and decided that I want to move back to a different service with another supplier. I never refused your apology and even explained that this review is left as is for May 2023 so that hopefully if you improve then your future customers will see new comments as a reflection of your improvements made. So please don't make it look like your customers are evil.

It's refreshing that DataFeedWatch has not asked me for a review, now 3 weeks after installation, but I've actually searched out the place to write one because this has been an outstanding app find. Too often in life whether buying an app or a service or a product we get hounded to write reviews, "Did I give you very excellent service today?" etc... No such request came! But I'm pleased to report that after years of struggling with inadequate control over our Google Merchant Center and Bing shopping feeds we now have ways to fine-tune every aspect of our feeds. Some features are not for the faint of heart -- for example since we were migrating from another app, we knew our sales performance might get hurt if Google were to treat our new feed as newly added products and lose their years of sales history, so we had to make sure this new app rewrites our product and variant IDs into the multi-part formats of the prior app -- the tools were there to automate that process, not something we'd have wanted to do manually with thousands of IDs to map! Likewise several other refinements were needed to address Google fields that are specific to our data sets, and after some trial and error the features can usually be found to do whatever we need. You can create endless rules to include/exclude products or groups; upload your feed anytime on-demand or via schedule, etc. This isn't an app for beginners though, or anyone who wants their ecommerce business to be a black box that runs itself. This is a hands-on tool for control freaks who don't mind putting in the time to micromanage the details, and want the tools and features to enable that. I'm just getting started.

We have unsubscribed for 6 months and we are still being invoiced since. Impossible to get any refund, and we continue every month to be invoiced. If you want an honest partner, for sure not this one.