Digital Downloads ‑ Fileflare

Reliable digital delivery that works great with our own Cloudflare R2 storage. Support was outstanding: Ian helped us consolidate two storage folders, checked every file before switching, caught a few missing files, and kept all existing orders and download links working. Thorough, fast and friendly. Highly recommended.

I run a very small home-based business selling a niche book of railway maps. I needed a way to distribute PDF versions to my customers at an affordable price and after trying several others, I found Fileflare was the best tool for the job. Even the lowest-cost tier offers me the flexibility to run my little shop effectively.

Customer service is exactly what it should be, too. If it works this well for my little store then I can only imagine how much flexibility it will provide for larger businesses. Strongly recommended!

Using Fileflare for a short time but it works well. It was easy to upload our digital products even though one of them had 97 audio tracks and a large PDF document. We did a test purchase to a mobile phone and it went smoothly. The audio tracks downloaded directly on an iPhone with no other apps needed and we could play them directly from the files folder on the phone. Highly recommend Fileflare for audio track delivery.

I tried other apps like this before trying Fileflare. Once, I found this one, I was hooked! It is so easy to use, and always, if I have any questions-Ian answers them and gives me clear instructions on how to proceed. The results are always exactly what I wanted. Try Fileflare before you try any of the others!

Excellent support and a very useful app.
Fileflare has worked very well with my Shopify store, and the support has been outstanding. Ian has taken the time to understand my particular setup and what I’m trying to accomplish with both retail ebooks and institutional resources. He has answered my questions clearly, followed up with helpful information, and never pressured me to change settings before I was ready. Having knowledgeable support while building a more complicated digital-delivery workflow has been extremely valuable. Highly recommended.

I have been using Fileflare for over a year now and I really love how it works. I would certainly recommend this as the best app for digital downloads on Shopify. Also their support team is great. They listen to you and help you if you need customizations and it just works like a charm. You can also connect it to your own file hosting if you want or you can use theirs. Also their pricing is actually the best that I found on Shopify.

Excellent app and outstanding support

We've been using Fileflare for many years to deliver ebooks and audio files through our Shopify store and have been very happy with it.

Recently, we experienced an email deliverability issue, and the support from Ian was exceptional. He was responsive, transparent about the cause of the problem, kept us informed about the fix, and followed up afterward to make sure everything was working properly. He also took the time to discuss options for improving our email delivery in the future without trying to push us into a more expensive plan.

Fileflare has been a reliable solution for our digital downloads, and it's especially reassuring to know that there is such thoughtful and responsive support behind it.

Highly recommended.

Have been using the app for 3 years. It's been amazing. The app is very well designed and the features are very useful. I can see the effort of the developers. Very good customer support.

I’ve been using File Flare for a while now, and it’s a brilliant app. The customer support is exceptional! It completely solved an issue I was having with buyers sharing my PDFs—the discrete customer stamp feature puts their details right on the file, which stopped sharing in its tracks. Highly recommended!

Incredible customer service. (Especially if you want to switch services.)

I switched from Pendora because Pendora stopped sending emails without warning, leaving a huge backlog of unsent products... it was a disaster. Worse still because Pendora has no "export as CSV" function.

When I switched to Fileflare, the customer service team (Ian specifically) helped track down everyone who hadn't got their products, and email them (through Fileflare now) their exact orders. On the same day I switched.

Fileflare solved a very gigantic weeks-long headache. 5 stars.

This app has a nice, clean interface, and the team behind it helped with our questions on setup and even added our product features to their requests, so we are so far happy with how it works!