Shopify Digital Products

LOVE IT and easy to use (for me &) for my customers for free digital files and paid digital files. DEFINATELY worth having!

Mallari, Jessa M: Alright! Since we have already done all of the basic troubleshooting needed and it is still not working, I will go ahead and send this up to our technical team so they can check on what could have happened. Once I have received an update from them, I will immediately send you an email.

Thats the end of story.... This app is not safe fr your store, too many problems without solutions..

Won't even open the App dashboard on Safari. I've cleared all cookies etc, nothing. Waste of time.

It worked for a while and it works well if you have very few orders during the day. In case of release of products and high traffic, the download does not start and the email with the link arrives after 48 hours. My file was 1Mb. After this I had another issue that does not make sense: the app marked as fulfilled an order that included both a product to be shipped and a digital download.

I have mixed feelings with this app. It's great that it's free and it does the job (recommended for e-books) you can set download limit to discourage illegal forwarding, BUT the limit what causes the trouble.
I get customer complaints every day that the download button didn't work and because they tried clicking on it many a few times, they exceeded the limit.

They didn't actually download the file but the app thinks they did.
This might be a device issue on their end but it's definitely something the developers should look into.
Setting the limit to unlimited still causes them negative customer experience because after they pay for a product, they get a download button that either works or not.

If this issue gets fixed, I'll give 5 stars immediately!

We just use it for free e-books (downloads). Works great! Easy to implement and customers get what they want.

It has worked well for me so far. I have about 50 digital products (I sell watercolor clipart packs) and so far I have had no issues. I've had this app for about 6 months so far and so far so good. Thank you!

pelvi.com have been using Digital Downloads for a year, it's a great free app if you want to offer eBooks.

You can only upload 1 digital file. Most of my clients can not download the attached file. I have to switch to another app.

Installed and so far so good. But you apparently have to delete the "download" file before you remove the associated product...