Reviews (1,408)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is easy to set up and use for selling digital products, with smooth file uploads, product linking, and instant delivery after checkout. It supports many formats and complex multi‑file bundles, making it essential for digital‑first businesses and those moving from Etsy. Features like download limits, multiple assets per product, and resending updates save time, and merchants find the customer download experience straightforward.
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Useful app for my site - but there was a recent change where download file purchases can no longer be automatically flagged as Fulfilled. Is it possible to provide this option again?
Hey, there! This update only applies for bundled digital and physical products - you should still be able to automatically flag single file purchases as fulfilled. If you have any questions, don't hesitate to reach out to our support team and let us know! - Brie
Honestly, this app worked beautifully from 2017 - 2022.
Then they updated it, now it takes forever to upload anything, Then near the end says upload failed, constantly crashes, doesn't deliver my files to the customers, and has me pulling my hair out in frustration. I am only now reviewing it because it worked fine before! Come on guys, please fix this! And don't say, oh its fine from our end. It's not acceptable. I am only giving it 2 stars because it worked well for a few years. Now it drives me insane! Is it because it's free? I am happy to pay for an app that actually works! Please fix this!
Hey there, ATP Textures. Thank you for taking the time to leave us a review. I'm sorry to hear about the difficulties you've experienced with the app recently. We'd love to see how we can help you get the app functioning as it once was for you. Please, reach out to our Live Team using this link (https://bit.ly/2AWw5VA) so they can get you authenticated and dive in to collect your feedback and action some suggestions. -Imogen, Shopify Support
I don't understand what the new app accomplishes. I can no longer get unique download links for customers who need to re-download the program. What does this revision do?
Thank you for taking the time to write to us. App updates are meant to address bug fixes and performance increases. If your app is no longer working as expected, we definitely want to troubleshoot this further with you. Please connect with us using this direct link: https://bit.ly/2AWw5VA. -Olivia
Doesn't work well for products that have multiple page downloads. Most of my products have 2-5 pages to download so I can't offer these as a product at the moment.
Disapppointing.
Hi, there. Thanks for taking the time to leave us a review for Digital Downloads. We're sorry to hear that the app doesn't provide you with all of the tools you need at the moment. I'm happy to let you know that I've gone ahead and passed your feedback along to our Product Team to consider for a future update. I also wanted to pass a suggestion on to you. Have you tried using a zip file for your product, so all of the files required can be passed along to your customers? -Imogen, Shopify Support
It would be really nice if Shopify had integrated digital downloads in their system because I feel like every app they design just falls to the wayside. I couldn't even get an MP3 file to download properly. Just took me to a new page where you had to Right Click, Save As but I couldn't even save the file correctly. It just wanted to save the audio file as a Browser html file. That was on a desktop, by the way. Can't imagine the headache of a mobile download.
Why bother having these apps at all if no one is maintaining or checking to see if there are incompatibilities?
Hey, there. Thank you for leaving us a review for Digital Downloads, and providing us your feedback on how we handle our apps. Our Developers are passionate about the quality of the products they release, and maintaining and improving those products over time. If you have any suggestions for us to pass to them on how to improve Digital Downloads, we're happy to pass it along to time.
For your download issues, please reach out to our Live Team (https://bit.ly/2AWw5VA) so they can dive into your account and investigate these issues and help you find a resolution. -Imogen, Shopify Support
I have a problem with uploading files can you help me
One or more of your files failed to save. Please try saving again
Hi, there. Thanks for taking the time to leave us a review for Digital Downloads. I understand that you're experiencing issues when uploading your files. Please ensure that your file sizes are no larger than 5 GB. If you are still having issues, we would like to help you look into this further. Kindly contact us directly using this link: https://bit.ly/2AWw5VA. We look forward to hearing from you. - Mac, Shopify Support
something is going very wrong today, I can't upload any files and it keeps saying failed to publish.
Update: Thank you for the quick response and fix! Everything is working great now :)
Hi, there! Thank you for taking the time to write to us. For your upload issues, please reach out to our Live Team (https://bit.ly/2AWw5VA) so they can take a closer look into your files to investigate these issues and help you find a resolution.- Mac, Shopify Support
The liquid variables (attachments) from the e-mail template are not working, How can I solve this????
Hi there, Mundo. Thanks for leaving your review for digital downloads. If you're looking for assistance with this issue, I recommend that you reach out to our Live Support team for help. You can use this link (https://bit.ly/2AWw5VA) to get in touch with them. Thanks again for your review! -Imogen, Shopify Support
What happened to the update file option? How do a replace/update a file now?
On the documentation page you still have the update/replace option but not in the app...
Hi, there. This page was recently updated, but you can still replace a file in the Digital Downloads app by clicking the product you want to edit, and dropping the new file into the drop zone. You can also click “Add files” and the file you select will replace the existing one. I appreciate you letting us know about our Help Center documentation and I've put in a request to get that page updated. Thank you for leaving this review! -Erin, Shopify Support
I used digital downloads for the first few years my store was open and then switched to an app with more bells and whistles. I have tried out the new version and would like to switch back, but it cannot access orders placed when the app wasn't installed. There is no download link on their order status page and no downloads email. So any customer that needs to access their download again, I will have to send manual links to each product they purchased.
Seems like really terrible UX, especially when I got an email from Shopify telling me to switch back when the new version was released. Seems like you might want to support previous orders and not create a customer service headache.
We appreciate your honest feedback regarding our Digital Downloads app and will work towards creating a better experience! We will pass this feedback on to our developers! - Nia, Shopify Support
