Reviews (1,409)

Overall rating
4.8
Counts per rating level
  • 78% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is easy to set up and use for selling digital products, with smooth file uploads, product linking, and instant delivery after checkout. It supports many formats and complex multi‑file bundles, making it essential for digital‑first businesses and those moving from Etsy. Features like download limits, multiple assets per product, and resending updates save time, and merchants find the customer download experience straightforward.

Edited February 4, 2022

sssAHackRhaovide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.ovide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.vv

testingsforbugs
United Kingdom
February 11, 2022

Is this app perfect? No, but for what you are getting from a free app it is amazing. I wish it had more options like letting my customers download all their files in their order at once instead of individually. Would be nice if you can add multiple files for listing besides needing it to be in a zipped folder.

Created To Sew
United States
About 2 years using the app
Shopify replied February 18, 2022

Hi, Created to Sew. Thanks so much for taking time to leave this review and also leave a great suggestion for future improvement. I will be sure to pass this onto our dev team. -Ivy, Shopify Support

January 16, 2023

I don't know if it's just me, but I've been using this app recently, but I kept getting a 504 Gateway timeout message. Then it told me the app was outdated. But after a while, the app worked absolutely fine. Is the app working OK?

Laura's Crafted Collectibles
United Kingdom
About 1 year using the app
Shopify replied February 27, 2023

Thank you for taking the time to share your feedback with us. Based on the error you described, it is possible there were intermittent issues on Shopify impacting the app for a brief time. For the future, stay updated with us on reports of outages through our status page here: www.shopifystatus.com. -Olivia, Shopify Support

April 6, 2026

Très bien !

Music as Medicine
France
4 months using the app
November 12, 2025

easy to use, works great in my store!

Gamestriss Graphics
United States
7 months using the app
October 26, 2025

Works as expected with no issues

JS McAvady Ltd
United Kingdom
Over 1 year using the app
July 24, 2025

This digital download app is good to download file form your device to eBook

UFOSTORE
Canada
About 4 hours using the app
June 6, 2023

It needs to support external link for a bigger download or a secure download on another website. And the 5GB limit is... limiting.

Fondation Face
Canada
Shopify replied June 6, 2023

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support

October 25, 2026

Valentine Wolfe
United States
October 23, 2026

Typograma
Colombia
Almost 12 years using the app