Reviews (70)
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It’s a decent app with some room for improvement. Support team is amazing.
All the best to the team.
Thank you for sharing your honest feedback! We truly appreciate your kind words about our support team. We value your suggestions and will continue working to improve the app and provide an even better experience. Wishing you all the best, and thank you for your support!
Really fast response in case of questions. Some clarifications were needed to make sure that everything works as we wished but in general fast response and resolution of issues.
Thank you for sharing your experience! We're glad to hear our team was able to respond quickly, clarify your questions, and resolve any issues efficiently. We truly appreciate your patience, trust, and kind feedback.
Very helpful in transitioning my marketplaces using Shopify.
Thank you for your feedback! We’re glad Commercium made your marketplace transition through Shopify smooth and easy.
Update! If you leave a bad review, the management team will send you a threatening email, as if leaving a negative review violates their policy, which proves they actively manipulate their reviews. The level of aggression to get you to talk over the phone just to integrate their app is incredible, and honestly, it's not surprising. They repeatedly urge you to speak with a representative over the phone before attempting to resolve issues through chat support. Support is slow and seems designed to frustrate you, pushing you toward a call with them. Avoid this app; it feels like a call center nightmare.
Thank you for updating your review.
We respect every customer's right to leave honest feedback, whether positive or negative, and we have never asked customers to remove genuine reviews simply because they are unfavorable.
The reason we contacted you privately was because your review contained a specific factual allegation that our team repeatedly attempted to upsell you instead of providing support. After reviewing our communication records, we could not find evidence supporting that allegation. Our emails requested technical onboarding and configuration calls intended to help you complete your integration and resolve the issues you reported. At no point did we request a sales call or attempt to sell you additional services.
We therefore asked whether you could provide any communication supporting that claim or, if not, consider amending that specific statement. We believe it is reasonable for any business to seek correction of factual inaccuracies while fully respecting a customer's right to express their opinions and experiences.
Our support team remains committed to helping customers through both chat and scheduled technical calls. Many integration issues can be resolved more efficiently in a live session, which is why we often offer that option. Customers are never required to purchase additional services to receive technical support.
We remain disappointed that your experience did not meet your expectations and sincerely wish you and your business every success.
DisConnect has made syncing my Discogs inventory with Shopify simple and reliable. The setup was easy, and the support team is always quick to respond and resolve any questions. Highly recommended for anyone selling on Discogs and Shopify.
Thank you for your wonderful feedback!
We're delighted to hear that DisConnect has made syncing your Discogs inventory with Shopify simple and reliable. It's great to know the setup was easy and that our support team has been able to assist you promptly.
We truly appreciate your recommendation and trust in DisConnect!
Excellent app and, more importantly, excellent support. The team is always available, listens to feedback, and keeps improving the platform. It's been a great experience working with them, and we're excited to see the new features they have planned. Highly recommended.
Thank you so much for your kind words! We're truly delighted to hear that you've had such a positive experience with our platform and support team. Your recommendation means a great deal to us, and we sincerely appreciate your trust.
A big thank you to Mahima for her excellent support in helping us set up our product sync with OnBuy through the ConstaCloud All in 1 Connector. She was friendly, knowledgeable, and very patient throughout the process. Everything was explained clearly, and the setup felt much more straightforward with her help. Great service and much appreciated! I'm hoping to have the same experience with Amazon and will update once completed!
Thank you Escapades for your wonderful feedback! We're delighted to hear Mahima made your OnBuy setup smooth and straightforward. We'll be sure to share your kind words with her. We truly appreciate your trust and look forward to supporting your Amazon integration as well!
Great app and even better customer service. They go above and beyond to make things work out for you and your needs!
Thank you for your kind words! We're delighted to hear you're enjoying Commercium and our support. Your feedback means a lot to us, and we look forward to continuing to help your business grow!
Really happy with DisConnect so far. It’s made managing our Discogs and Shopify inventory way easier and has saved us a lot of time from having to manually update listings. Everything stays synced pretty smoothly, which is a huge help when selling across multiple platforms. The support team has also been great anytime we’ve needed help or had questions. Definitely worth checking out
Thank you for your wonderful feedback! We're delighted to hear DisConnect is making it easier to manage your Discogs and Shopify inventory while saving you valuable time. We truly appreciate your trust and recommendation, and we're always here to support your success!
I'm not a very technical person, but the Commerium team helped us set everything up and understood exactly what we needed. They are a great team to work with
Thank you for your kind feedback! We're delighted we could make the setup process simple and support you every step of the way. We truly appreciate your trust and look forward to helping you continue to grow!
