Reviews (135)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app effectively prevents chargebacks and manages disputes, with automated, data‑driven responses that improve win rates and save significant time and money. Pre‑chargeback alerts (including PayPal) are a key benefit, helping avoid processor issues and payment holds. Many find it easy to set up, secure, and suitable for high‑volume stores. Support is frequently praised as fast, knowledgeable, and proactive with onboarding and custom rules.
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How this helpful when it basically reports every 4-5 orders as 'high risk' which are not high risk? I can't imagine the damage it would do to a small business if sellers cancel orders based on this app.
Hi there,
It looks like while you used our fraud prevention solution, we only flagged 1/54 orders as high risk. This is:
A) an extremely small sample size
B) a far cry from the 1 / 4 orders you mentioned
While we aim to provide the most accurate fraud analysis system in the market, we also provide value through automating chargeback recovery, deflecting chargebacks with alerts, and more.
We'd love to show you the impact of our solutions if you want to give us another try :)
