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I joined Doba’s paid plan to work with a specific supplier listed on their platform.
At the time, the supplier listed on Doba stated that they ship orders using trusted carriers like FedEx.
That was a key reason I moved forward with my business.
But when orders were placed, they didn’t ship the way they said they would.
The situation impacted me both financially and operationally.
I contacted Doba support and explained the issue respectfully.
They acknowledged the concern and told me they would escalate it to the supplier.
They also said they would follow up with me as soon as they received a response.
It’s been nearly 2 months.
No update from the supplier.
I never received any reply from Doba.
Even more frustrating, I later checked the supplier page and found that the shipping policy had been quietly changed.
It now states: “Shipments will be handled according to the supplier’s chosen method.”
No heads-up. No answers. No ownership.
If you're thinking about using Doba based on what they promise about their suppliers or shipping,
just make sure to double-check everything before you commit.
What’s written in the listing might not reflect how the process really works when it matters.
Doba told me they'd follow up after contacting the supplier.
But nearly two months have passed, and I haven’t received a single reply.
Not even a one-line update.
That silence alone speaks volumes.
Thank you sincerely for taking the time to share your experience. We’re truly sorry to hear about the frustration and disruption this situation has caused you. Your feedback highlights exactly the type of issue we aim to prevent, and we deeply regret falling short in this case.
We completely understand how important it is for suppliers to deliver on what’s promised — especially when it comes to shipping methods and timelines. What you described is not the level of service we strive to uphold.
Please know that behind the scenes, we are actively working to improve transparency and accountability on our platform. This includes:
1. Stricter vetting of supplier shipping policies to ensure they align with what’s listed on their pages.
2. Enhanced monitoring by our customer support and supplier management teams to track unresolved escalations like yours.
3. Ongoing review of listing content, including clear disclosures when supplier policies change, so merchants aren’t caught off guard.
We genuinely appreciate your patience and feedback — it helps us do better.
Doba customer service team
I have got excellent service from Management and I would recommend everyone using this company.
Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and recommendation—it means a great deal to our entire team.
Providing a positive and reliable experience for our users is always our top priority, and feedback like yours encourages us to keep improving and optimizing our services. We’ll continue to focus on enhancing the overall user experience and delivering the level of service you expect and deserve.
Thank you again for your trust and support.
Doba customer service team
Discover how simple and incredibly convenient this can be! It seamlessly integrates into your daily routine, making life easier. I truly enjoy using it! it!
Excellent process and very efficient
so easy to work with Doba
I thought we could set up a automatic dropship account
this is easy and I like that.
Superb,, A trial set, as owner wanted to know the full process!
Very good app, works flawlessly! Highly recommended!
WHEN IN STOCK IT'S AMAZING
