Reviews (49)
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Doba makes it so complicated to use a prepay plan, so that I am not getting charged 2 times for using a credit card. I am getting charged through my stripe account when the customer uses their credit card and then a second time through Doba. When I asked for help setting this up, they would not help me.
Thank you for taking the time to share your feedback, and we completely understand how frustrating this must have been, especially when it feels like no one is there to help — that’s understandably disappointing.
Just to share, Doba’s credit card payments are supported by Stripe, a secure and widely used payment platform. If you ran into any setup issues, we’d love to help you sort them out.
If you ever run into setup issues, our online chat support is here to help in real-time, or you can always email us at ccs.support@doba.com — we’ll make sure you get the guidance you need.
Thank you again for your feedback — it helps us do better.
Doba customer service team
The connection to Shopify is fragile and didn't setup my shipping zone properly. Support didn't have a clue and I had to figure it out myself and when I told them the problem, they said it was a Shopify issue, even though other vendors I use work perfectly. Layer on top of this...no automatic payment when customers order, I have to manually process the backend payment. This is just unacceptable....on to look for a replacement!
Thank you for sharing your experience with us — we truly understand how frustrating this must have been. We’re really sorry to hear that the connection didn’t work as expected and that you didn’t receive the level of support you needed.
We take full responsibility for the inconvenience caused. While some technical issues can stem from platform integration limits, it’s still our job to guide you clearly and confidently. It's clear we fell short, and for that, we sincerely apologize.
We also hear your concerns about manual payment processing. This feedback is incredibly helpful, and we're actively working to improve automation and usability.
We’d love the opportunity to make this right and rebuild your trust. If you’re open to it, our team is here and ready to provide direct assistance — just let us know.
Thank you again for your honest feedback.
Doba customer service team
The app is user friendly, and the processing time is impressive. I have my first two orders in. Just waiting to see how the shipping times from the vendors for the full experience.
Overall, I rated the platform a "5 Star" rating because it has allowed me to build my sellers platform with ease, provides excellent brand products with most offering free shipping, which is a plus.
THEIR PRODUCT DESCRIPTIONS ARE HORRIBLE!
There has been an extreme decline in the quality of customer service offered by Doba.
I had a concern about their policies and both the customer service representative Ethan & their supervisor Hannah were extremely disrespectful, defensive and WRONG! Instead of admitting that they were not knowledgable of my request, they advised me incorrectly, and in an extremely unprofessional manner.
Having used Doba for over a year at this point, I was shocked at the level of customer service they now have.
I will not be using them again.
Hi Stamps Home Furniture,
We apologize for the issues you've encountered with our product descriptions and customer service. Your feedback is important, and we're addressing these concerns with our team to improve our service.
We appreciate your long-term support and regret that we did not meet your expectations. Thank you for sharing your experience.
Doba Team
Other than having to manually purchase orders everything has be great.
The pricing tools offered by the platform are very flexible. They allow me to adjust my pricing strategy easily, ensuring that I remain competitive without sacrificing profitability
Seemed straightforward and didn't do any brain damage, so I'm happy
Amazing
It has been really good so far!
The product variety and quality are top-notch. It’s clear that the platform carefully vets suppliers, which gives me confidence in the products I’m offering to my customers.
