Reviews (159)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for launching and scaling private‑label coffee brands. They like the easy Shopify setup, automated syncing and fulfillment, and broad range of gourmet coffees, teas, and pods. Many highlight roast‑to‑order quality, fast shipping, and custom packaging that helps build a distinct brand. Solo operators especially value that roasting, bagging, labeling, and shipping are handled for them, plus responsive support and hands‑on setup services.
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thank you ! thank you ! thank you! You made this process 100% easier and now I am up and running!
The App is easy to install. Connecting products is a breeze.
My husband and I have had a great experience so far! Tayyab, Wasif, Raheel and Haroon have been of great assistance to us while we have been going through the process of starting our business.
Amazing customer service and even better coffee.
The system is perfect. It would be helpful if you could further strengthen sales to overseas. I sincerely hope that you can make bulk orders overseas.
Thanks! That is something we want to do, just finding the right roasting partners overseas is the big challenge.
Good and fast Support and Service and they try to help in any possible way.
App is working really good, just one small issue is the Shipping Carrier is missing in the API transfer from app to shopify therefore if your company is not in a country with USPS you have an issue with the carrier, but rest is working finde and again. The support is really good.
We are looking forward for more features.
Well, they started off good - I've used it for 6 months, but don't count on the advertised "Ships Within 3 Days". The last few months it takes at least 10 days for them to process and then 3-4 days for the customer to receive. I've spent too much money promoting this bad service and am getting complaints. I'm looking for another coffee dropshipper. I don't even care if it's manual ordering - I'm at the computer or phone everyday anyway
ON June 6th: On Thu, Jun 6, 2019 at 03:30 PM, "Customer service" wrote:
I am sorry if you feel that we have wasted your year and money. Our production team is still trying hard to keep up with all the backed orders for several weeks of delay. DON'T EXPECT 3 DAY PROCESSING.
ALSO, DON'T EXPECT THAT THE COFFEE YOU WASTE YOUR MONEY ADVERTISING WILL BE AROUND WHEN YOUR CLIENTS ORDER IT AND THEY WON'T TELL YOU UNTIL AFTERWARDS!!! "I hope this email finds you well. The order for XXX cannot be fulfilled due to unavailable coffee which are Cameroon and Burundi. "Uganda", "Burundi", "Honduras", "Rwanda", "Cameroon", "Bolivia", "Mexico" are discontinued at the moment until further notice. Kindly let us know which coffee should we substitute it with so we can process the order. Also, the main company is out of Timor, so They just might let you know they're out of that AFTER your customer orders it. This company has been a royal headache for a year and don't think for one second they care about you and how hard you've worked to promote THEIR business. There are other private label coffee companies out there. Don't be conned into thinking this one is turn-key ... It's NOT!
Thank you for your review. I also enjoyed our email discussion on how to better improve.
It is true that 2 out of your 16 orders shipped after the 3 business day mark. We apologize for that and have put measures in place so it won't happen again.
I will change my review when they stop robbing people $2.75 per label check. Their label requirements are so buggy and confusing they will charge you $50 simply to approve one label for one product. They keep rejecting my labels without any direct guidance or explanation, oh yes. For guidance and explanation you please pay 500 a month or whatever it is. Not right way to run your business.
Thank you for the review. The problem you’re facing can be solved by carefully following FDA label requirement guidelines before uploading a custom label. Alternatively, you can also use one of our predesigned templates if you don’t want to design a label.
We try to help as much as we can with our guide at https://intercom.help/dripshipper-help/en/articles/5812261-how-to-create-a-custom-label
All labels must pass a Supplier Quality Assurance review.
Ultimately, you should refer to the FDA for all up-to-date requirements.
Accurate label design is imperative when you are introducing a new food product into the market and the suppliers review every label for their own internal compliance check.
We are always more than willing to help as much as we can to get you up and running with your custom designs. Please reach out to our live support within the app or at support@dripshipper.io for more assistance.
I paid for the store set up and WOW! If I had done this myself, it would have taken me weeks and it probably would not have been done. I didn't really want to pay for the set up but I am so glad I did. The brand logo was done for me and I couldn't find one I really liked on my own and I am also not artistic. They returned a logo on the first try that I really liked and I had tried AI for two days searching for a logo. I did provide a mock logo that I liked on AI but told them I didn't have rights to it and to redo it completely. They totally redid the logo and it didn't look anything like the provided one but did retain the elements that I was looking for. I recommend you to use the store set up if you choose to work with Dripshipper. Their services were awesome!
Dripshipper app did use colors I asked for when I made my purchase. When I had issues and contacted them, they were able to answer my questions. The service I purchased was completed after I did have to prove I purchased the service; give screen shots, purchase amount, prove it was cleared through my bank as paid, and date ordered/paid in full to receive the service. I did have to follow up with the Dripshipper app team to get the service completed though.
