EasyRoutes Local Delivery
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Reviews (289)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is a major time-saver for local delivery, automating route planning and syncing orders directly with Shopify. They highlight powerful, flexible routing (delivery windows, capacities, multiple drivers), intuitive driver apps, and strong customer notifications with live tracking and photo proof that greatly reduce support inquiries. Many note reliable performance at high volumes, frequent feature improvements, and fast, receptive support, calling it essential to their operations.
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While I wish Shopify still offered their free built in solution, this is a good replacement. I wish it was a bit cheaper per seat, our local nonprofit struggles to pay for an extra seat on our busier weeks.
Easyroutes is one of the best apps we have used in the Shopify ecosystem.
It has helped streamline the planning and execution of our deliveries. Highly configurable settings that include how the customers are kept notified about the progress of their deliveries -- which means less calls and questions from customers to manage and you focus on growing your customers!
And the updates that keep coming just make the app even better.
I can't say enough about how great this application has been to our business. We were using a routing software that was built for Ambulances. We move to Easy Route 3 months ago and we haven't looked back. Everything has been thought out. My drivers like the app. The customer get notification. I started using the Auto Route Workflow which saves at least an hour a day. I just discovered the ability to view the route in Google Maps. Keep building this product, it's what is needed.
We just upgraded to EasyRoutes. It has substantially streamlined our operations (which previously relied on us manually completing tasks using various versions of spreadsheets being emailed back and forth between team members).
Both the Shopify app and the driver app are very easy to navigate. Our delivery team have had 0 complaints about the functionality of the app.
Routes are created automatically. Adding additional orders to routes, or adjusting routes is very easy. It also backfills fulfillment status into Shopify which is a nice bonus and has allowed us to remove an app that we were using for this sole purpose.
Most importantly, the onboarding and support from EasyRoutes has been nothing short of amazing. Elina who is looking after us has gone out of her way to make herself available for calls in our time-zone and to show us how to best use the system to meet our specific needs. I'd give her 10 stars if I could!
The driver onbording process we faced issues several time. When driver sign in, they can not get the code by SMS even they re-send notification, especially android moble in Singapore, please check.
Thanks for sharing this and for working with our support team on it. We’ve since confirmed that our driver SMS verification in Singapore now uses a registered local sender ID via Twilio Verify, a trusted global messaging provider, and that in the last 30 days verification codes have been delivered successfully to drivers across all major Singapore carriers, including on Android devices. We followed up directly on your case and we’re still here to help. Singapore has particularly strict SMS policies, and in rare cases device- or line-specific settings can still interfere, so we’re always happy to troubleshoot those one-on-one.
Would like live updated ETAs based on live driver location - that would be huge for us. So far the app works good, had chat with CEO which is great to work with an owner that has finger on the pulse! Looking forward to more improvements!
Es wäre schön wenn EasyRoutes auf Deutschwäre und wenn man alle Funktionen kostenlos testen könnte, so lange man nur einen Fahrer hätte, um sich wirklich von den Vorteilen 100% zu überzeugen. Ebenso wäre es schon wenn die Routenführung in der HandyApp direkt stattfinden würde und dafür nicht GoogleMaps extra geöffnet werden muss, da man leider schwehr dann wieder zur EasyRoutes App zurück kommt. Darum leider nur 4Sterne. Sonst gerne 5Sterne ;-)
App Crashed No IP address connection, adjusted review. Issue resolved but only after negative review. No way to contact support directly and that is really the major issue. Can understand an issue with servers but never with service.
Thanks for updating your review and giving EasyRoutes another try. With domain or DNS issues it can feel like a bit of a chicken-and-egg — you likely couldn’t access our help portal either, which I understand was frustrating. For future reference, you can always reach us directly at support@roundtrip.ai, and we’ll be here to help quickly. Glad the issue was resolved and that you’re back with us.
-Boris
Amazing app, we have been using this apple for a couple of month and has been very beneficial for our company and user friendly. The upgrate plan is very use for our type of business and for any other looking for verified proof ...
Our team has used this app for around 4 years and EasyRoutes have continuously enhanced the user experience of the app throughout the years. The team at EasyRoutes were also quick to respond to support requests and new feature requests.
