Easyship ‑ All in One Shipping

EasyShip is not capable of shipping orders that cannot fit into 1 box. If the order needs to go into 2 boxes or more, the platform cannot handle it correctly.

The Easyship team is always very responsive and solution-oriented and the the service is easy to navigate however it is not always that the fees are competetive with market rates.

### Warning to Future Users: Proceed with Caution – Easyship Failed My Business

**Rating: ★☆☆☆☆ (1/5)** If I could give 0 stars, I would.

I’m writing this review as a warning to other Shopify store owners who may be considering Easyship. My experience has been frustrating and costly—and I want to make sure others fully understand what they’re signing up for.

**1. Nonexistent Technical Support**
When I encountered issues with shipments, I received nothing but canned apologies and zero real help. There is no technical support when you actually need it. Reaching someone who can resolve issues in a timely manner is nearly impossible. This is unacceptable for a platform that claims to support e-commerce businesses.

**2. Unreliable Service = Disrupted Operations**
Shipping is the backbone of any online store, and with Easyship, my operations were disrupted repeatedly. I had shipments pending with no clarity, and no one followed up to resolve the issues. For a service that markets itself as a logistics solution, this is a serious failure.

**3. No Accountability or Action**
I received plenty of apologies, but apologies don’t fix broken processes. I needed action, and it never came. My business cannot afford delays and miscommunication when it comes to order fulfillment.

**4. Refund and Cancellation Issues**
I’ve requested a full cancellation of my annual subscription and a refund—not just for the subscription, but also for the cancelled shipments that are still pending. I expect this to be processed without further delay. I’ve lost both time and money due to this platform.

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### Final Word: I Do Not Recommend

If you’re serious about your business and need a dependable shipping solution with actual support, **look elsewhere**. Easyship failed to deliver on even the most basic expectations. I’m not happy, and I’m sharing this review so other entrepreneurs don’t fall into the same trap.

After my disappointing experience with Easyship, I’ve made the switch to NetParcel, a Canadian-based shipping platform. So far, installation has been seamless, and everything is based out of Shopify. No need to leave Shopify to create labels.

We’ve had a great experience using Easyship! I really appreciate the wide range of shipping options available—it makes it so much easier to find the best rates and delivery times for our customers. Their platform is user-friendly, and their customer service has been consistently responsive and helpful whenever we’ve needed support. Highly recommended for businesses looking to simplify their shipping process!

REVIEW AT 14 DAYS OF USE BY @Gaston: Neha and Monika were outstanding, exceptionally patient, professional, and incredibly helpful throughout the entire setup process. They provided clear, step-by-step guidance that made everything much easier to navigate. While the initial setup can be a bit challenging, the level of support offered by the EasyShip team, especially during the 14-day trial period, proved to be absolutely essential. Their assistance made a real difference.

REVIEW AT 8 MONTHS OF USE BY @Sebastian: Prasanna has helped me on several occasions and every time has gone above and beyond. Always professional, knowledgeable, and extremely diligent with follow-ups, ensuring that every issue is resolved quickly and efficiently.

It’s this kind of service that makes Easyship stand out. Having someone who genuinely takes ownership of each case and follows through until the end gives tremendous peace of mind. Prasanna truly represents what customer support should be, reliable, proactive, and personal.

Another great reason why we continue to invest in Easyship Pro. The added value, time saved, and confidence knowing that our logistics are in good hands make it worth every penny.

Paid for the premium subscription to add multiple couriers. They failed to integrate the additional couriers correctly, which meant labels couldn't be generated. Spoke to customer service over 4 weeks, who failed to check the integration and resolve the issue. The result, paying £80 a month for a shipping label provider than can't provide labels. Poor.

We had been using another developer's paid product for over a year, and it seemed to only trend worse over time. After several reports of abandoned carts due to shipping errors, I had to take action as that developer had poor communication skills (no responses to emails, unavailable when ringing phones).

Enter Easyship. As the name implies, it really is! We have two warehouse locations in different countries, with different region-specific carrier rate accounts. A few simple rules, and with a test profile, we were test-shipping error-free, with ACCURATE rates.

The level of confidence I have in this product vs. the competitor's is VERY high.

Concisely works for saving in favor of online merchants
Easy to set up and manage the app on various online shopping platform using one click predefined integration method
the more you use the app, the more you save the money
Above all, customer assistance is excellent
Especially thanks for Chaithanya Poojary who assisted me to solve my issues for a long time

Very intuitive easy to use interface and great support team when you need them. I had an issue with notifications for pickups and Neha Roy from the support team went out of her way to find me the resolution! The onboarding call last week was very helpful as well. I tried Shipstation and Veeqo as well but easyship beats them handsdown with their customer centric approach

I like the platform - but very frustrating dealing with them.

Buyer beware - save yourself some and explore other options as well.

Service is a frustrating process, especially that the service is located in India, seems to cause issues with time zones when we needed support, as emails or chats are not responded to until sometime later. When you do get support, it is nothing more than an email linking to a generic article or a video - which does not cover the issue or resolve your problem.

UPS Billing is an issue, now rates increased, or not available as before, plus additional booking and pick-up fees, which do not show up until you have to ship, which was a nasty surprise.

The onboarding team and support team also not on the same page, when onboarding and sale is made, some functions work, then afterward when this does not, support would say that this function never existed or API problems...

Can be a great product, just hope they sort this out. Time will tell but shop around.

PS - now adding further Jun 2026, I have been trying to stick it out, as a beekeeper i am used to getting stung, but please be advised; this is a service for your opposition or as a gift to your worst enemy, let them be tortured by them.. best you stay away