CedCommerce eBay Integration

Excellent service (shoutout to Rishu and Neha), great utility, competitive pricing, highly recommended. Custom request was implemented quickly and to requirements.

Excellent support, very fast and reactive. Quickly resolved the small issues I had synchronising into my eBay account.

We have moved over to the App from pre-existing applications. The program is very powerful. When we first migrated, we experienced significant technical issues due to the vastness of our database. The customer service was excellent and the long-term prospects for this application for our business in terms of reduced work are extremely exciting. Couldn't ask for more.

AFTER ONE YEAR WITH ALL THE CED COMMERCE APPS- it took over a month working with this people to get the apps to run properly, since then i must say as SHOPIFY EXPERTS, there has not been a single week where we need to contact support to fix something, we are moving out of this apps, if you dont have time left to waste following up every little thing keep away from this company or any of their apps, we BIULD STORES FOR CUSTOMERS and somehow every time we have an issue the app is always perfect and it is always us the ones we don't know, the apps simply does not work as intended, the sync process is really bad, automation, don't work so you have to do everything manually, i don't see the point to spend literary thousands of dollars with this company.BEWARE!!!

So after 2 years I quit using the app, selling things on eBay at a price from several years ago just wasn't a great experience for me or my customers.

To the credit of ced commences, they assigned an account manager and tried to resolve the issues I outline below. Unfortunately, the manager seemed most invested in fixing my review rating and less invested in fixing the underlying problems. Once it became apparent that wasn't in the cards he disappeared without resolving these issues.

The support is just bad. Why have a live chat if the answer is always "we need to escalate your issue to a developer, and will followup in a few days"?

A few problems here. 1) Products sync degrades over time, and they want me to use app credits to resync products. Would be super awesome if a 500 product limit meant 500 products and not (for example) 125 product which need to be resynced 4 times because the app for some reason decided to complicate my life.
2) because of 1, I often sell on ebay at prices from a year ago.
3) because of 1, orders fail to sync. If god forbid I dont see them, they dont get shipped in a timely manner, and I (justifiably) get poor feedback around this.
4) When such orders are escalated to the support team, sometimes the tickets are dropped on their face. I am currently checking in with a 3 week old order for the 3rd time with their support team, which is kinda infuriating. Maybe solve the underlying issue with your product?

Solid App to help build the foundation of our new business. I struggled to understand the intricacies behind setting the policies and syncing, but the Cedcommerce Team took as much time as was needed to assist me. Fantastic customer service!

I am just really starting to use the app. Harshit has been extremely helpful in supporting my issues and has helped me learn the app so I can pretty much be on my own. However he has been available every time I have need help and guidance. I definitely would recommend this app to any seller who wants to expand their existing Shopify store items to any platform that CedCommerce supports.

Great and easy to use app. Satisfied with the efficiency of supports. Was a problem to understand with price syns. Resolved)

best customer service i have dealt with in a while, answered all my questions almost instantly at any hour of the day. very happy with the help

I would recommend this app if you are looking to connect your eBay store with your Shopify store. It took a little time to get adjusted to the different layout and how it works as I was using the eBay app through Shopify that is being discontinued. The few times I have had to contact customer service that have been responsive immediately and have helped me through my issues.