Webgility ‑ QuickBooks Online

I have just started using this app. I have a store with over 15000 products and I was manually entering all sales data as well as running reports from my physical store to update the online store. This app has not only saved me a bunch of time it has also found many items that I had entered incorrectly and gave me the opportunity to fix them.
The personal onboarding was superb. I had a knowledgeable person to help me get all set up. And because it is split into 2 sessions I had time to explore in between and come up with any problems which were answered in the second session. I also have phone and email support going forward in case any other questions come up.
All in all I believe this app to be very much worth the expense. And I have been very happy with the support I have received so far. I use Quickbooks point of sale for my retail store.

For years I spent many hours manually adding transactions to Quickbooks. As my business grew my accounting became sloppy. I needed a better solution. I tried a local accountant but they had no clue how to integrate Shopify, PayPal and Amazon sales, shipping and fees into Quickbooks. I am new to Webgility and it is a very powerful accounting system. Their free three two-hour 'onboarding' Zoom meetings got me started. If I encounter any questions they are instantly (almost) available to help. Accounting used to be a time-consuming headache for me and it appears that Webgility has solved my dilemma. OH! I am using Quickbooks Desktop 2020 and Webgility Advanced An Update March 23, 2023: Here at Hummingbird Market we have been using Webgility for a long while. Now I do not even think about accounting. Webgility transparently keeps track of my Shopify, PayPal and Amazon orders and automatically transfers all the pertinent data to my desktop Quickbooks Premier Manufacturing and Wholesale accounting system. Shoeb Khan is my dedicated account manager at Webgility. Should a problem arise he is proactive and quickly resolves any issues---but there are really none. Accounting used to be a tedious task for us but Webgility makes it easy.

We have been using Webgility for about 2 years now to synchronize our orders and inventory between Shopify, Etsy, and Quickbooks.
It did take some time in the beginning to get everything working properly which felt like a challenge. However, I'm glad that we stuck through it. Once we were a couple of months in and fine tuned all of the settings with the help of the webgility support staff it has run very smooth and has saved us a great deal of time in data entry.
On occasion (2-3 times per year) we will get an error due to Webgility or Quickbooks updating their software. But a quick call to Webgility Support resolves the issue. The Webgility support staff will commonly do a screen share and fix everything as we watch.
Contacting support is typically very fast with a hold time of less than 2 minutes. I have seen reviews that indicated that the support was handled by a call center. At first I believed these reviews but quickly realized that support is simply an India based company and that the entire staff is extremely well versed and trained in the software.
Bottom line- you may be a little frustrated when first starting off- but stick with it- once you are up and rolling you have access to some of the best integration and support staff that I've experienced.

**Update**
Over the last week or so, the support team at webgility has been working tirelessly to address my issues with the way the platform processes sales tax. While the issue remains, I am optimistic that they may find a solution. They have helped identify some of the improved handling available by using the desktop platform. My support rep Shoeb Khan has been very hands on and proactive. I have to say, that they really work hard to back up their product. For people that don't have the complications we have in our region, I would recommend the product based on the excellent product support they offer. The app is functional, but requires significant monthly "clean up" and cannot be trusted to accurately map or import sales taxes. It is able to capture the most basic transactions, but most transactions will ultimately require significant verification and correction in order to work the data into a format that works with the Quickbooks method for accounting for sales tax. Among other things, It is unable to accurately cope with sales tax groups, multiple sales tax codes, multiple tax authorities, or differentiate items that are subject to differing tax rates within the same jurisdictions. As a result, we are forced to perform dozens of correcting entries every month to properly record sales taxes on sales, even with the relatively small number of transactions we process monthly. It also struggles to correctly import refunds. We have been working with the app for more than a year in hopes that the problems would be addressed, but there have been no changes, improvements, or upgrades to the platform in this time period. While we spent many many hours with with the setup team working these problems, the fact remains that they could never achieve better than "sort of workable". In the end we settled for a setup that required the least amount of monthly data correction. It is functional, and because we paid for a year upfront, we will suffer along for the remainder of our subscription. Our business is a hybrid bricks and mortar and online business, and it really doesn't work well at all for us, so we would not recommend it, nor would we renew it unless they are able to address the issues.

The price is very misleading. IT'S NOT $49 IT'S $249 MINIMUM A MONTH FOR QUICKBOOKS DESKTOP. This is not honest.

Arun was most helpful in showing me how to synchronize inventory between QBPOS and Shopify. He helped us with quick books for the same .

We have been using webgility for years. It saves us so much time and helps to streamline our processing of orders! I can't imagine being without it.

Shoeb Khan helps a lot with my inquiries, he's always happy to answer my question, has great support ever, highly recommended. Everything from the back end is running smoothly

Do not Buy Desktop version Always glitches. Program Stops its own and not sync hours and hours ..Engineer team needs to work on it. Technical Support response so late they are in INDIA

This is a robust program with far more bells and whistles then you probably ever need or use. From the time Webgility was installed, the software never performed properly. The scheduler continually would freeze our company QuickBooks File and not allow other users to then login. We updated our version of QuickBooks, rebuilt our company file, moved computers, contacted level 2 support and nothing worked. Ultimately Webgility put in a ticket to Intuit because they could not deliver a solution. In the end, we had the software shut down for a month until we found a better, simpler solution called Connex which I would highly recommend over Webgility.