Webgility ‑ QuickBooks Online

I started this journey after a very bad experience with a competitor application. I have to say this has been night and day. The team Deep and Prerit have held my hand through this process. We were successful in getting my Shopify Stores connected to Webgility and Webgility connected to my QuickBooks. Any and all questions that I had they found an answer for! It is great the amount of personalization they are able to achieve. I look forward to using this application to streamline my order process, improve accuracy and provide more time for the more important things - Connecting with Customers.

Webgility has been helpful in saving me time from having to manually enter Shopify and Amazon sales data. Initially I wanted to save some money and do it myself instead of paying for a third-party to do it but at some point, it just became too much and I was falling behind reconciling transactions. And their customer service/technical support as been super helpful when I've had problems--and almost always because I didn't understand something not because the program wasn't working properly. I haven't tried other apps so don't have a point of comparison but I am happy with this one and would definitely recommend.

I had a wonderful experience with your customer service / development team. Suyash and Pritesh solved a really challenging problem expeditiously, thoroughly and professionally. When they realized after awhile on the phone with me yesterday that it would take some extra work to solve, they worked on their own (and even with developers at Shopify!) to solve the problem so that today's call only took 15 minutes and I magically have everything I need again! The software has been huge in helping me manage and grow my small e-commerce business and I have been, and will continue to, recommend it widely. Thank you, Suyash and Pritesh!

This app helps to syn orders from shopify and we can easily chose to either bulk post or post individually into quickbook enterprise. Whenever we need help, webgility team is always there to assist. Recently we needed some customization work done, in order to match order total without having to manually make adjustment. The customization work was done and implemented in just a few days. Sabbu was the lead person who took care of us and he was great. You can count on webgility and the support team. One last word, unlike some apps, you can always reach one of the support team member to get help and to resolve whatever issue you have.

Let's just say that accounting is not my forte. I am a jewelry designer with an CPA husband. He manages all of the accounting and I hand the creative side of the business. We originally reached out to webgility to streamline the inventory flow from QB to my Shopify store. They have essentially effectively built that bridge. I had a few posting issues when I processed returns, and also because I created some new sites for my inventory in QB. Nehal Singhnspent over an hour on the phone with me making sure that all of my transactions were posting correctly. He also trouble shot to confirm that what he had done was posting correctly. I'm incredibly happy with the app and the support associated with it.

For quite some time we had been using Webgility with no issues, and then exponential growth came. We were selling so many orders that our online accounting system crashed, making impossible for Webgility to migrate order information. At one point we had 62.000 orders with errors. I can say you can definitely count on Webgility when problems of growth arise. Immediately teams were created to take care of my problem. I want to specially recognize Himanshu Patil, an oustanding profesional and human being part of the Webgility team. Without his drive for good customer service and knowledge we wouldn’t have been able to fix every single one of the issues. We will always be a customer of this awesome Corporation.

5/26/2022 - We have been using Webgility for at least 8 years now and we love it!! It posts all our orders to QB and they can be done as sales receipts or invoices. No more manual entry for me! I just don't have time while running all the other facets of our business! We can also make changes to any order, add an item, and even add a batch number right in webgility before we post to QB so those things show up in the sales receipt or invoice as well - very helpful for us as manufacturers. Then, Webgility can post back to the store to show that the order has been fulfilled. The Webgility guys ALWAYS seem to know their stuff!! My accountant/QB expert also recently referred to Webgility as the 'gold standard' of QB sync-ing software. It has worked amazing for us! Yes I recommend this app

I just experienced what I have not experienced in a while with Aman Pachori today and that is a consistent customer service experience. Webgility has a staff dedicated to making sure every aspect of their software is meeting the demands placed upon it. I have already crashed and burned with two other Quickbook connectors in the past, and was very guarded when I was introduced to Webgility. It has been 5 months since I began using their integration tool and have been blown away by the wide arrange of options and smooth integration. Like anything tech there onboarding bumps, but every customer service person has been very knowledgeable of their product and will stay on the phone with you for as long as it takes to get the issue resolved. I wish there were more than five stars to give!!!

Nikhlesh was very very helpful! He was knowledgeable, listened carefully and took care of all my problems. We use Webgility to connect between our Shopify stores and Quickbooks and we are always happy with it - it fills out all our sales receipts and invoices, we can do all our shipping via it, we can add special products or free gifts using it, we also enter all the batch numbers for every product we send out (we are the manufacturers as well) and it saves that info and causes it to also appear on the Quickbooks sales receipts or invoices. We love Webgility! I would be glad to have Niklesh help me again anytime :) Sometimes there is a bit of a 'language barrier' due only to the differences in accents, but he spoke slow enough to enable me to understand everything he said, which helped me a lot.

Webgility is the only app we have found that will reliably bi-directional sync Shopify & QuickBooks. Most of the support guys are good, including Shekhar. A few of them struggle, but that is probably to be expected in any support organization as new staff is trained. Overall we are disappointed in how often we have to call support because of problems with Webgility, but they always resolve our issue either manually or with an app update, which is frequently required & is a manual process. The app is also expensive compared to other Shopify add-on apps, with ever user requiring a separate license plus one for the dedicated "server" that does the actual sync. We check frequently for an alternative to Webgility that is less expensive, more reliable & does everything it does, but haven't found anything even close yet.