Webgility ‑ QuickBooks Online

Webgility is a useful bridge between shopify and quickbooks and as a small company we've found the service useful. It may need certain per-requsites to function to its fullest - so do check on that. The company's biggest asset is their staff and the ability to reach and speak with them. I've had very helpful experiences and my recent call with Chandra Shekhar enormously helped me as we were taking some new steps within the company and with Shopify. Shekhar helped tweak things within Webglity to offer the outcome I needed. Thanks. Abbi

Customer support is good. eCC is good at importing our retail sales through shopify. Payments only imported when the sale is imported as a sales receipt and not an invoice. Accounting methods may need to change. eCC is not equipped to handle both retail and wholesale customers with multiple payment terms. There are also some challenges with regard to items that are both taxable and non-taxable. Refund need to be entered manually into QuickBooks. All in all, it is better than entering all the transactions manually into quickbooks.

This is a great idea for an app! It automatically (or you can do it manually) inputs all of your orders from Shopify and other platforms like Amazon, Etsy and eBay right into QuickBooks as a sales receipt or however you want. Webgility occasionally has connection and syncing errors but the support team is very knowledgeable and helpful. Kanishk and Shahji have been 2 support team members that have been 5 star reps. If you want to have great accuracy and automate a major time sucking task in QuickBooks, you should definitely try Webgility.

We've been using Webgility for over a year now and have been very happy with this app! We needed a connector when we switched accounting systems from QuickBooks to NetSuite, and there are not many options available to connect NetSuite that aren't super expensive. We tried this. And it's been excellent! It took some work at the beginning to get it up and running because NetSuite can be more complicated with permissions, but the Webgility team was amazing at working with NetSuite to get every issue resolved. This WORKS and the Support is fantastic!

Finally! I have visibility of our web businesses feeding into Quickbooks without the ridiculous amount of work it took to splice and dice them all together manually and have to make adjustments on top of it all because of 3rd party apps that I no longer need. The set up is a bit lengthy but so worth every minute spent. The interface is extremely user friendly and just so happy with being able to see everything and have reporting to accounting be more seamless through quickbooks. This tool is a time saving magician and a life saver. Highly recommend!

It was a nightmare. We tried to replace an existing app with this one for our Quickbooks sync, however, this app reorganized our inventory by adding a duplicate SKU of each product and then went back three months and created new invoices for every sale receipt we had done! This caused our inventory to be way off as the new invoices created took another item from inventory. We are still trying to correct this mess on our second day of making corrections. The support chat was unanswered, so I am guessing they are on the east coast and have limited hours.

Update: 1/5/2023 After a frustrating start to getting a significant issue resolved, Mudasir stepped in to help decipher why data was being overwritten. His magic touch resulted in not only the problem getting solved, but set the stage for making sure it doesn't resurface.

My most recent interaction with Nehal provided insight into why an unexpected inventory issue occurred, and gave me the added understanding that it was not likely to be an ongoing issue. The Webgility connection between Shopify and Quickbooks is stable, and the support team does a great job.

The dev team has been very good to work with for implementing several customizations to the API's, both to shopify and to quickbooks desktop enterpise. The API's are solid and the automation is reliable. Tech support is excellent and accessible by phone when we need them. Our warehouse team has enjoyed much improved efficiency in processing orders. Our customer service team is happy with the extra data being posted back to the store as a result of the customizations. Overall a good experience. Much better than another well-known app we used previously that had very poor tech support.

We use ECC for several different ecommerce platforms and the ability to use it for shopify, bigcommerce, amazon, and older platforms we used to use has been fantastic. With a bit of doctoring we're able to use it to separate items and feeds quite easily, while maintaining a central point of download. Managing several different companies and only needing to use one program is wonderful. Setup is easy and as technical as you want to make it. I do find that bigcommerce's API is sometimes very slow while interacting with it, but shopify is twice as fast so its clearly not ECC's problem.

We tried out six different Shopify to QuickBooks integrations and found each lacking needed features. In the end, we landed on Webgility Desktop. My only complaint is that I wish we could have used Webgility Online, but it doesn't support Shopify POS. Aside from having to set this up on a local computer, the software is probably the most flexible solution on the market, making it easy to conform to exactly how you want to run your accounting. And Prerit offers a very solid onboarding experience, taking to time to carefully go through all of our questions and make sure we have answers.