Reviews (128)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a game‑changer for automating returns and exchanges. They highlight quick setup, an intuitive dashboard, and self‑service portals that handle end‑to‑end workflows. Flexible policies, multiple refund/exchange options, real‑time notifications, and integrations with Shopify and logistics providers are valued. Merchants say it saves significant time and staffing costs, scales well for growing brands, and praise the responsive, hands‑on support and ongoing feature improvements.
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The overall experience has been great with Eco Return along with its user experience
Also few times connected with Ankit also and he has been always helpful and cleared all our doubts and came up with solutions
Really appreciate this! Glad the experience has been smooth, and Ankit will be happy to hear his name here - sorting out doubts and finding solutions is exactly what he's there for. Thanks for being with us over the past year, and reach out anytime.
Ecoreturns has improved a lot since we started using it about 2 years ago. There's more automations, more streamlined, customer service is MUCH better. Would recommend!
We started using EcoReturns last year, and it’s been a game-changer for our exchange management. The platform is easy to use, integrations run without a hitch, and the entire process feels streamlined. Their support team is proactive and quick to help whenever needed. Definitely a great solution for hassle-free exchanges or returns!
Using Ecoreturns for the past 3 months and it has definitely made it a lot easier for us to process exchange and return requests and the support team has been very responsive and quick to resolve any issues or customisations required. Highly recommend.
We’ve been using EcoReturns to manage our returns, and it’s been a game-changer. The platform has made our return process faster, more transparent, and incredibly efficient. Their support team is prompt and always ready to help — overall, a great partner for scaling post-purchase experience. Special mention to Saurav and Vivek!
EcoReturns has made our returns and exchanges almost fully automated - saving tons of manual work! The support team is super responsive and always resolves queries quickly.
Setup was incredibly easy - onboarding took less than a day! The platform is packed with useful features that make managing returns effortless and efficient. Great value for any growing Shopify brand.
Great app! We’ve been using EcoReturns for the past 4 months to manage returns and exchanges, and the process has become significantly smoother and more efficient. The customer support team is also incredibly friendly and helpful. Highly recommended!
Worst approach to customers I've ever experienced. I spent months integrating EcoReturns into our carrier; they always promised everything, but it never happened. Additionally, their support is not responding to messages in their own chat!
We are sorry that you had trouble with EcoReturns.
As you know that we did a free logistics integration for you. You wanted a functionality that was not offered by the logistics provider, hence we couldn't help you with that functionality.
If you would like further support, please do not hesitate to contact us at care@saara.io, and we will do our best to support you.
Thank you for trying EcoReturns. Wish you all the best.
we faced issue with changing the settings for receiving return products form customers through surface mail instead of airmail for which we were incurring huge charges. it took a while but was sorted in the end. especially Mr.Amit was very helpful in getting this issue sorted as soon as it came to his attention.
