Reviews (129)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a game‑changer for automating returns and exchanges. They highlight quick setup, an intuitive dashboard, and self‑service portals that handle end‑to‑end workflows. Flexible policies, multiple refund/exchange options, real‑time notifications, and integrations with Shopify and logistics providers are valued. Merchants say it saves significant time and staffing costs, scales well for growing brands, and praise the responsive, hands‑on support and ongoing feature improvements.

November 7, 2025

Excellent Support

Markleute
India
Over 1 year using the app
August 18, 2025

great Support by Mr. ankit

PB & J
India
7 months using the app
April 14, 2025

Very easy, and has made automations veey convenient

Carla Braga
India
4 months using the app
April 10, 2025

good app for returns & exchanges with automation

UNICORNCULTR E-COMM PRIVATE LIMITED
India
9 months using the app
March 24, 2025

good application for returns and exchanges

The Sheen
India
2 months using the app
March 19, 2025

Amazing

Doto Kids
India
4 months using the app
March 3, 2025

Best Application For Automation For Returns & Exchange Management with Advance AI Technology

Urban Vest
India
About 1 hour using the app
February 26, 2025

Very helpful for returns management

NapStory
India
5 months using the app
February 26, 2025

Good Support, Good Automation, Highly recommended!

Chokore
India
Over 1 year using the app
February 25, 2025

EcoReturns is an exceptional app that has completely transformed the way we handle returns and exchanges on our Shopify store. The user-friendly interface and seamless integration made the setup process a breeze. The AI-driven automation has significantly reduced our manual workload, saving us time and enhancing operational efficiency.

Our customers appreciate the self-service feature, which allows them to initiate returns or exchanges effortlessly, improving their overall shopping experience. The customizable return policies give us the flexibility we need to manage different scenarios effectively.

What truly sets EcoReturns apart is their outstanding customer support team. They are responsive, knowledgeable, and always ready to help, ensuring a smooth onboarding process and continuous support whenever needed. Since implementing EcoReturns, we've seen a noticeable increase in customer satisfaction and loyalty.

I highly recommend EcoReturns to any merchant looking to streamline their return management system and enhance customer experience. It's a game-changer for e-commerce businesses!

Walknit.com
India
About 2 hours using the app