CWILL Back in Stock Notify Me!
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Reviews (623)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is easy to set up and works out of the box for back‑in‑stock notifications. It reliably alerts customers, helping recapture demand and boost sales. They appreciate strong customization for buttons, fonts, placement, and emails, plus compatibility with pre‑order apps. Many value downloadable request data for forecasting and describe support as fast, proactive, and helpful with styling and implementation, especially given the low cost.
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Une application hors du commun, un helpdesk réactif et sympathique. Cette application a augmenté les ventes de ma boutique. Ne pas l'installer c'est déjà perdre de l'argent. Foncez vite ;)
amazing and quick
The app is very easy to use and offers more options than its competitors (e.g., changing button colors). It gave me exactly what I needed to notify my customers when a product is back in stock. The support team is amazing: I asked for a change, and they implemented it quickly and exactly as I wanted. Highly recommended!
一直都蛮好的
Muito bom mesmo.
When using the back‑in‑stock notification feature, customer accounts are automatically created, which is confusing and raises concerns about the system’s specifications.
In addition, the admin settings are complex and difficult to understand, and responses from customer support have been slow.
Moreover, the guidance provided by customer support has been inconsistent, with explanations and instructions changing multiple times, which has further increased confusion.
Furthermore, there was a sudden price increase without any prior notice, so we are currently considering migrating to another app.
Hi there,
Thank you for your detailed feedback. We sincerely regret that our app has not met your expectations recently, and we’d like to address your concerns with full transparency.
1. Pricing Transparency: We understand that price changes are sensitive. To ensure our users were prepared, we sent out multiple notification emails starting in early March—over a month before the mid-April transition. We apologize if these messages were filtered into your spam or promotional folders, as we made every effort to provide advance notice.
2. Account Creation Logic: Regarding the 'automatic accounts,' this is actually a subscription record required to track notification requests. In many cases, Shopify automatically lists these as 'customers' in your admin when a new email is captured. It is a standard integration to ensure your customers get their alerts accurately, not an unnecessary account creation.
3. Admin & Support Experience: We honestly apologize for the inconsistent guidance and slow response times you encountered. This is not the level of service we aim for. We are currently retraining our team to ensure unified and faster support moving forward.
We value your long-term support across both your stores. To help ease this transition, please use code BIS50% for 50% off. We would also welcome the chance to have a senior specialist personally review your admin settings to simplify your experience. Please reach out to our support team or message me directly (joey.wen@channelwill.net) so we can make this right for you.
Best regards,
Joey
Account Manager
SW Back in Stock
Great app and great customer service. Very recommended!!!!
L'application fonctionne à merveille et permet de personnaliser les mails avec son logo, ses couleurs etc... même dans la version gratuite. J'ai dû faire appel à l'assistance de l'application par chat, qui m'a répondu immédiatement et m'a aidé en quelques minutes. Vraiment application au top ! Merci beaucoup !
Merci beaucoup! We're thrilled to know that our app is working well for you, and you had a positive experience with our support team. If you need any further assistance, don't hesitate to ask. - CW-Backinstock Team
Très pratique pour tenir informé vos clients d'un retour en stock d'un produit,
Le support est très réactif même un dimanche.
Je recommande cette application !
Dear,
Thank you so much for your review. Hope all things are well on your end.
We are happy that the app helps. :)
Thank you as well for your help. Please do not hesitate to contact us if there is anything we could help with.
Have a nice day.
Wish you a prosperous store
Sealapps Team
Good
