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«OrderlyEmails are writing to inform you of an incident that occurred on March 29, 2026 involving our Orderly Emails app which affected a subset of users. A bug in an Orderly Emails update caused some Shopify stores Collections to be incorrectly deleted. The update was intended to clean up duplicate collections created by our app, but due to the bug it affected other collections as well».
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The app PERMANENTLY deleted a huge amount of our collection without the possibility to recover any of these. We had to invest many hours of work, and also hire an developer to fix this issue.
We asked for a compensation for the hours and cost related to this incident and got this:
«We understand the seriousness of this incident and the impact it has had on your business. We are deeply sorry for the disruption and loss it has caused. We have already implemented safeguards to ensure this cannot happen again. However, right now we are unable to discuss any kind of compensation.»
I understand it might be a huge cost as it affects many of their customers, but giving those whom were affected a discount for X time to cover their cost is the least they could do.
Fantastic design and functionality, thanks!
Very good support and useful app.
Not much space for being creative without coding.
Thank you for your feedback. Was there something specific you’d like to achieve, or would like to see possible in the editor? Please do reach out to our support team with any ideas and suggestions - our developers will receive it 😊
Kind Regards,
Sarah / FORSBERG+two
Excellent outil très intuitif et très qualitatif. De quoi parfaire notre image de marque.
Thank you for your five-star feedback 🤩
Kind Regards,
Sarah / FORSBERG+two
Great Product, and Great Service from Jose, no task too big. Thank you for the custom code. Email templates keep every email brand specific which is just what we needed.
Thank you for the great review! 😊 We’re so happy to hear that Jose could help you out and that the templates are keeping your emails perfectly on brand. That’s exactly what we aim for! 🎯
Kind Regards,
Sarah / FORSBERG+two
Strong email template app. Lauro offers good customer support as well. it's a no brainer choice!
Love your review! Thank you 🤩 I'll pass on the kind words about Lauro.
All the best,
Sarah / FORSBERG+two
never replay to mail support
Hi there,
That is very strange, I can see our team have replied to both of your emails the same day. For some reason they have not reached you :(
If you log into the app, and click the "Help" button you can start a live chat with the team, then they can send you the replies again through there. You should also see their earlier replies automatically as soon as you log back into the app.
If you have any more problems with it, or need anything else. Feel free to reply here too.
Many thanks,
Bjorn Forsberg
Orderly Emails by FORSBERG+two
app is currently now working, my emails are going out in the old format
Hi there,
We can see you have not contacted our support team, they'd love to help with any issues you are having and are available 24/7. It sounds like perhaps you just need to "Export to Shopify" from the app to get the latest version of your templates setup.
Please do get in contact and have a great day ahead.
Kind regards,
Bjorn Forsberg
Orderly Emails by FORSBERG+two
Orderly's team was extremely helpful and fast when requesting a customization to our current email templates. They understood exactly what I was asking for and were able to make the update right away. I highly recommend and feel confident working with their team to achieve what we need!
Thank you so much for your lovely review and kind words about our support team - it means a lot 🙏☺️
All the best,
Sarah / FORSBERG+two
