Reviews (514)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app clearly shows accurate delivery estimates on product pages and at checkout, building trust and reducing “where is my order?” questions. They like the flexible rules by shipping method, country, product, and inventory location, plus countdown timers and multilingual support. Many highlight quick, easy setup, strong customization to match branding, smooth theme integration, and fast, proactive support that handles custom templates and complex setups.

Edited June 27, 2025

Customer service is useless. I have sent over 20 emails back and forth regarding bugs and they cannot comprehend the issue or won't do anything about it. There is no way to hide the alert for Out of Stock items with "Continue Selling when out of stock" disabled. This means that if your customer selected a greyed out variant, they are still told that their item will be dispatched.

nztack
New Zealand
5 months using the app
SetuBridge replied February 12, 2025

Thank you so much for your 5-star review! 😊 We're thrilled to hear that you found our customer service helpful. If you ever need further assistance, feel free to reach out. 🚀

February 5, 2025

Maybe it works. However, set-up is super hard, not Global ETA rules available for free or Startup plas as advertised. Upgraded to Startup version to unlock Global ETA rules, but discovered that only Growth plan offers it.

Dudukhouse
Canada
11 minutes using the app
SetuBridge replied February 12, 2025

Hey, we understand how important clear expectations are, and I’d love to help resolve this for you.

The Global ETA rules are available in the Growth plan, and we apologize if there was any confusion regarding this. If you’d like, our support team can assist with the setup to ensure you’re getting the most out of the app. Let me know how we can help! 😊

December 9, 2024

Quite a frustrating experience for shops with large inventories. Wanted to exclude the app from appearing on all my digital product pages as they do not require an ETA. But the interface provided by this app to exclude the digital products (I have more than 100+ items, not including archived items) is very lacking and needs major improvement. Filtering for the items by product type was very difficult and I had to resort to manually excluding my digital items one by one, which was time consuming.

After seeking assistance, they pointed me towards upgrading my account to use another feature that might help, which only made it more annoying as they should acknowledge on working to improve what should have been working in the first place instead of asking us to pay more.

Very frustrating especially for a first time onboarding experience.

SugarAndSpize
Singapore
About 3 hours using the app
SetuBridge replied December 10, 2024

Hey,

Thank you for your feedback. We have already addressed the issue, and merchants can now exclude products based on product type. If you're still encountering any difficulties, please reach out to support team directly, and we'll be happy to assist you further. We truly appreciate your patience, and we’re committed to improving the interface to make it more efficient for stores with large inventories. Let us know if you need any further help.

November 11, 2024

Very slick looking app with multiple visual options - not only helps build customer trust but also limits their questions. Great customer service helping us to put it in the exact right place on page when we struggled

Jileon RainBoots
United Kingdom
3 days using the app
SetuBridge replied November 13, 2024

Thank you so much for the amazing 5-star review! We’re thrilled to hear that our app has helped build trust with your customers and improved their experience. It’s also great to know that our support team was able to assist you with the placement. We’re always here to help whenever you need us. Thanks again for your kind words!

October 24, 2024

The support team behind this ETA app is absolutely outstanding! Special shoutout to Samta, who provided lightning-fast responses and went above and beyond with personalized help. She helped me understand all the customization possibilities and made sure everything was perfectly set up for my store launch. The app offers extensive customization options, and with their amazing technical support, you can truly make it work exactly how you want. Definitely recommend - the level of support alone makes it worth every penny!

Paws and Memories
Israel
7 days using the app
SetuBridge replied October 26, 2024

Thank you so much for the glowing review! 🌟 We're thrilled to hear that our app and support, especially Samta’s assistance, made such a positive impact on your experience. Personalization and ensuring everything is set up just right are top priorities for us, so it’s fantastic to know it was helpful for your store launch. Your recommendation means the world to us, and we’re here anytime you need further assistance. Thank you again for your kind words and trust in our app!

October 17, 2024

I love the hands on support available from their team when you reach out to them. I've reached out multiple times for support and every interaction was better than the other. They solve the issue in a quick and efficient manner.

The performance of the app is everything you can ask for. It has a wide variety and beautiful templates to choose from and pretty easy to add to your store. I love the customised look and feel it gives to the store.

I also like how it does not impact site speed at all which is the best added bonus you can get with an elaborate app like this. Recommend!

Lux Yard and Homes
United States
1 day using the app
SetuBridge replied October 21, 2024

Hi ,

Thank you so much for your fantastic review! We're thrilled to hear that you’ve had such positive experiences with our support team and that they were able to resolve your issues quickly and efficiently.

It’s great to know that you appreciate the performance of the app, along with the variety of templates and customization options available. We strive to provide a seamless experience, and we’re glad to hear that our app doesn’t impact your site speed.

Your recommendation means the world to us! If you ever need anything else or have more feedback, feel free to reach out.

Thanks again for your support!

Edited September 2, 2025

The ETA Delivery app has been a great addition to our store. It allows us to clearly display estimated delivery times on product pages, which helps set the right expectations for customers and builds trust.
I really like how flexible the app is—you can configure cut-off times, manage week-offs/holidays, and even add countdown timers for urgency. The customization options for ETA messages are very useful, and the live preview makes it easy to see changes instantly.
At first, I had some confusion with the rules and created collections, but the support team guided me really well. Jay and Priyanka have been especially responsive—investigating my queries thoroughly and replying quickly. Their great support is truly appreciated.
The app is user-friendly, and once the rules are set up, it runs smoothly in the background without any extra effort. Overall, a reliable app for improving transparency and customer confidence in shipping timelines. Highly recommended!

Avern Cleaning Supplies (Internet) Ltd
United Kingdom
About 1 year using the app
SetuBridge replied September 20, 2024

Thank you so much for your 5-star review! We’re thrilled to hear that you find the app great and that our support team has been able to assist you whenever needed. Your satisfaction is our priority, and we're always here to help. If you have any more questions or need further assistance, don’t hesitate to reach out. Thanks again for your support!

September 17, 2024

App works great and support is extremely helpful. I like the way I can use rules so as to have different ETAs per product tag. I also appreciate ETAs by destination and of course the language capability.
Many thanks

IllustrArte
Spain
10 months using the app
SetuBridge replied September 19, 2024

Thank you for your wonderful 5-star review! We're so glad to hear that the app works great for you and that you find our support helpful. It's fantastic that you're enjoying the features like product tag rules, ETAs by destination, and the language capability.

If you ever need assistance or have any questions, feel free to reach out.

Thanks again for your support!

Best regards
SetuBridge team

August 31, 2024

The application does exactly what it says and is very easy to configure. There were some custom things to do, which the support guys helped me very quickly.

I liked it a lot because it is integrated in the notifications for customers, the customer account as well as in the cart and at the checkout and looks very nice on product page.

iFan.RO
Romania
5 days using the app
SetuBridge replied September 2, 2024

Hi,

Thank you for the stellar review!

We’re delighted to hear that the app is easy to configure and meets your needs perfectly. It’s fantastic that our support team could assist you promptly and that you love the seamless integration and design across various areas of your site.

Your positive feedback is much appreciated! If you need any further assistance, we’re here to help.

Best regards,
SetuBridge Team

August 6, 2024

The app had a feature to display multiple shipping methods. Was the only app we could find that had this feature. The support greatly helped me in setting it up and making it work.

I can recommend anyone looking for a delivery date app with a lot of customization features! Support replies faster than myself. And the support is on whatsapp!

NineTwoFive
Netherlands
5 days using the app
SetuBridge replied August 9, 2024

Thank you so much for the ⭐⭐⭐⭐⭐ review! We're thrilled that our app's features met your needs and that our support team could assist you in setting everything up. Your recommendation means a lot to us! If you need any more help, don't hesitate to reach out—we're always here for you, even on WhatsApp! 😊