Reviews (513)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app clearly shows accurate delivery estimates on product pages and at checkout, building trust and reducing “where is my order?” questions. They like the flexible rules by shipping method, country, product, and inventory location, plus countdown timers and multilingual support. Many highlight quick, easy setup, strong customization to match branding, smooth theme integration, and fast, proactive support that handles custom templates and complex setups.

July 1, 2025

I have been using this app for months now and I am satisfied with it. Very fast and prompt with the requests, always a pleasure with the staff. Thank you for the help! :)

IOHO
Romania
4 months using the app
SetuBridge replied July 3, 2025

Thank you so much for your kind words and continued support! 😊 We're thrilled to hear that you've been satisfied with the app and our support team. It truly means a lot to us to know that we've been able to assist you promptly and make your experience a positive one.

If you ever need anything or have further suggestions, we're just a message away. Thanks again for being a valued user—we’re always happy to help!

June 24, 2025

Very Helpful and supportive team, quick to answer and give recommendations for using app.

Vendra Outdoors
United Kingdom
About 18 hours using the app
SetuBridge replied July 3, 2025

Thank you so much for your kind words! 😊
We’re thrilled to hear that you found our team helpful and supportive. Providing quick, clear answers and useful recommendations is exactly what we aim for, so it’s great to know we hit the mark for you.

If you ever need further assistance or have more ideas on how we can improve your experience, we're always here to help!

Thanks again for being a valued part of our community!

June 20, 2025

Great customer service, had an issue that i couldn't fix, support was there to help and to sort it. Great service

DY Pro Audio
United Kingdom
Over 1 year using the app
SetuBridge replied June 25, 2025

Thank you so much for your kind words! We're thrilled to hear that our support team was able to assist you and resolve the issue. Providing quick and reliable help is always our priority, and it’s great to know we made a positive impact. If you ever need anything else, we’re just a message away. Thanks again for your support! 😊

June 2, 2025

Highly recommended.
Very easy to install - However if you have issues editing the app, don't hesitate to contact the team. They're super helpful and kindly patient, plus they reply fast!
I had issues editing the app for my shopify and they really helped me to adapt the app to my theme.

THEBLACKWARDROBE.COM
United Kingdom
5 days using the app
SetuBridge replied June 5, 2025

Thank you so much for your kind words and recommendation! 😊

We're glad to hear the installation was smooth for you and that our support team could assist you in adapting the app to your theme. Providing fast, friendly, and patient help is always our priority, and it's great to know we met your expectations.

If you ever need further assistance or have suggestions for new features, feel free to reach out anytime. Wishing you continued success with your store!

April 15, 2025

This app is great. Provides great info to customers regarding shipping times and is completely customizable for your needs. Support is great too.

Probably Preppy
United States
9 months using the app
SetuBridge replied April 17, 2025

Thank you so much for your kind words! 🙌
We’re glad to hear the app is helping you provide clear shipping info to your customers and that you found the customization useful. Our support team is always here whenever you need us!

April 15, 2025

Excellent customer service! My issue was resolved quickly, and they were very helpful throughout the process. It’s clear that they truly care about their users. Special thanks to Jay for the fast and professional assistance – it was a pleasure communicating with him. Thank you for the support, I can highly recommend this team!

Textilfarm
Hungary
Over 1 year using the app
SetuBridge replied April 17, 2025

Thank you so much for the wonderful review! 🌟
We're thrilled to hear that your issue was resolved quickly and that Jay was able to assist you so efficiently. Your kind words and recommendation mean a lot to our team. We're always here to help whenever you need us!

March 25, 2025

Quick setup and helpful support team.

Keeo Hair
United Kingdom
About 3 hours using the app
SetuBridge replied March 27, 2025

Thank you so much for your 5-star review! 🌟 We're glad you found the setup quick and our support team helpful. If you ever need further assistance, feel free to reach out. 😊

February 22, 2025

Great app! Many customization options and great support!

Wall Art Set
United States
About 21 hours using the app
SetuBridge replied February 24, 2025

Thank you so much for your 5-star review! 🌟 We're thrilled that you love the customization options and our support. If you ever need any assistance, we're always here to help! 😊🚀

February 1, 2025

I have been using the ETA app for a while now, and have spent a log time with the support people, Jay in particular, who has set up custom timings for our slightly unusual business model. They are amazing! Brilliant product and A+ service, give them a try!!!

Mr. Inappropriate
United Kingdom
About 1 month using the app
SetuBridge replied February 3, 2025

Thank you so much for your wonderful review! 😊 We're thrilled to hear that you've had a great experience with our ETA app and support team, especially Jay! 🎉 Customizing the setup for your unique business model was our pleasure, and we're always here to help. Your kind words mean a lot to us! 🚀 Thanks for recommending us—happy selling! 🛍️✨

January 24, 2025

This is an amazing app!
It gives transparency to your customers when it comes to lead times and handling times which is great.
The support is also phenomenal, they are always online at the end of the chat to help and support.
Cannot rate this highly enough.

Online For Equine
United Kingdom
2 days using the app
SetuBridge replied January 27, 2025

Thank you so much for your amazing review! 🌟 We're thrilled to hear that our app has brought transparency to your customer experience and met your expectations for lead and handling times.

Your kind words about our support team mean the world to us! We're always here to help and ensure you have the best experience possible.

If there's anything else we can assist you with, don’t hesitate to reach out. Thanks again for your support and trust! 😊