ExchangeIt Returns & Exchange

ExchangeIt Returns & Exchange

Reviews (95)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
August 30, 2024

An excellent app that we've been using for yers now. Very user friendly, reliable and great support regarding whatever questions that may arise.

Handsome Stockholm
Sweden
Over 1 year using the app
Stoic Labs replied September 2, 2024

Hi Ingrid,
Thank you for your kind words!
Please get in touch again if you need help or have a feature request.
Talk soon,
Adrien

July 30, 2024

Great app from what we have seen so far, makes the returns experience much easier for the customer.

CLICKK Home Store
United Kingdom
4 days using the app
Stoic Labs replied August 14, 2024

Thank you so much for your kind words :)
We're always here if you need help with anything else!

Adrien & the team

July 8, 2024

App is great and easy to set up and use. Adrien was really helpful in sorting out a few customisations for me as well! Would recommend :)

McEwan Studio
United Kingdom
3 days using the app
Stoic Labs replied August 14, 2024

Hi Jessie, thank you so much!
Feel free to reach out again if you'd like any other change or fix :)

Adrien

April 10, 2024

The user interface is clean and user-friendly, making tasks a breeze to complete. Plus, the customer support team is incredibly responsive and helpful. Highly recommend!

Norton Online Store
United Kingdom
5 months using the app
Stoic Labs replied April 15, 2024

Hey guys! Thank you for the review, it means a lot!
I'm here if you ever need anything from the app,
Thanks again,
Adrien

March 23, 2024

Very useful, simple UX and has great customer support. Highly recommend

Elevar Sports
India
Over 1 year using the app
Stoic Labs replied March 25, 2024

Thank you for giving us such a nice review! 😁
Please do not hesitate to get back in touch with us if you ever need anything :)
Alex, Adrien & the Exchange It team

February 7, 2024

Great app does the job for the returns and exchanges we. They are always available if you need help as well.

MotoGirl Ltd
United Kingdom
Almost 3 years using the app
Stoic Labs replied February 9, 2024

Hey guys!
Thanks so much for your kind words :)
We're working on the features we promised!

Thank you for using our app,

Adrien & the Exchange It team

January 23, 2024

Great customer support. They were fact and respond right away. Nice relief for other customer support you may receive.

Beech Undies
United Arab Emirates
About 2 months using the app
January 19, 2024

Super helpful and quick to answer our issue. A great app for our store.

LÉGOE HERITAGE
Australia
About 5 years using the app
Stoic Labs replied January 24, 2024

Thank you for giving us such a nice review!
Please do not hesitate to get back in touch with us if you ever need anything :)

Alex & the Exchange It team

July 25, 2023

Hi Team,

I would say the customer service is the best. I had an issue with the invoicing being sent from a different email and the exchange it team rectified the problem and worked on adding a way where I can choose which email to sent from. I am happy and would highly recommend them.

Mia Fratino
Australia
14 days using the app
Stoic Labs replied July 26, 2023

Hi!!
Thank you so much for your review, you make us proud to do this work!
Always happy to add new features for our merchants :)
Adrien & the team

April 3, 2019

I have been using this app for a while and it's great, the only thing I wish it had was a better way to distinguish products with the same name, in my case adding a "Vender" dropdown to show additional product detail would solve this problem. Other than that awesome app!

Curly Heaven
United States
About 2 years using the app