ExchangeIt Returns & Exchange
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This app has been a game changer for us. It has made our exchange process SO much easier. Because we sell suiting online, guys don't always order the right size on the first try so we needed an app that would make processing exchanges really easy. Thank god we found exchange it. The automatic tags on the original order and the exchange help tremendously when connecting orders and the fact that it will create a 0.00 order is perfect. I can't say enough about this app and how much more efficient it has made or exchange process.
Exchange It has helped simplify the exchange process for our store and make it so much easier for us as well as more professional to deal with the exchanges for our customers. The new development of being able to do refunds and send invoices where the exchange is not a like for like product has been a great addition to the app. We have only once had a question and it was dealt with very quickly and professionally. Would recommend this app to anyone, in particular if you are running a store where exchanges are common.
Great to hear! 😁 I'm pleased the app is working well and helping you store!
Great app, simple and right to the point ! Really gets the job done.
I really like this app, it's easy to navigate, however, there is one thing that I wish you could improve on. When I'm exchanging for another product and input - for example: Barrio Navy Joggers - 20 different styles comes up which are not related to the 'Barrio' name. Sometimes I have to scroll through a lot of items to find the right one. I wish the search filter could narrow down items to just this style and not 20 different styles of joggers. Hope this makes sense. Other than that, the app is good.
Thanks for your review. Glad to hear you enjoy our app! When searching for a product in Exchange It, all product fields (title, description, etc) are searched. In your example of "barrio," I suspect that the other items that are showing up have "barrio" somewhere in the product description or were at one time duplicated from the "original" barrio item, if that makes sense. The more specific you can be in your search query, the better. In fact, you can search by SKU for optimal results. I hope that helps to clear things up!
This has changed our life! Exchanges are now streamlined and super easy. Worth EVERY penny!
Fast and detailed responses from customer support helping us to sort our query quickly and efficiently
Really quick and simple to use, this app is invaluable to us when replacing items lost in the post or damaged
Thanks so much for the kind review. Glad to hear Exchange It is a big help for your store!
Excellent app and support team! It has simplified my store's returns and exchange process to just a few clicks!
Really useful app and Alex was extremely helpful and quick in fixing an issue we were having with the app. Would recommend for other companies!
Love the app!
Makes exchanges and keeping track so much easier and less time consuming.
Strongly recommend this app for any business running on Shopify.
